This new feature will be rolled out to all Checkr accounts over several months in 2022. If you require this functionality more quickly, please work with your Checkr Customer Success Manager to enable these enhancements for your account.
Checkr's new Complete Now feature allows you to complete a Pending or Suspended report on demand. Triggering this feature using either the Checkr Dashboard or the Checkr APIs will immediately advance the report to a completed state, and mark all pending or suspended screenings "canceled".
Any screenings canceled as a result of this function will display the cancellation reason and the reason’s description within the report in the Checkr Dashboard, and return the reason and description through the Checkr APIs. The PDF copy of the report will not include any canceled screenings.
If any screenings have completed, the report will be marked with result Clear or Consider, as appropriate. If no screenings have completed, the report will be marked simply Canceled, and no report PDF will be generated.
The report log in the dashboard will display the user and date/time stamp for Complete Now actions taken.
Note: Checkr Assess will mark any report including canceled screenings as Review. The report will be marked Escalated if any completed screenings included a record marked Escalated by the Assess Rules.
Checkr will also automatically complete reports with an unresolved SSN Trace exception. If the candidate hasn't responded to correct the exception within the required 7 days, the report is placed in Suspended status. After 30 days, the Suspended status automatically changes to Complete, and Checkr cancels all other screenings. The report will be shown as "complete" with canceled items.
Checkr bills customers based on the packages and screenings ordered. Once the screening process begins, charges will not be refunded if the screening cannot be completed, or if the screening is canceled. Any package prices and passthrough fees related to a canceled screening will appear on your invoice.
For more information, see Help me understand Checkr invoices.
Candidates logging in to the Candidate Portal will be notified that their report was canceled (if the SSN Trace couldn't complete), or couldn't complete (if the SSN Trace completed but all other screenings canceled). The PDF copy of the report won't include canceled screenings.
Checkr API changes
Complete report is also available through the new Complete Report endpoint in the Checkr APIs.
Using this call will trigger the same events as clicking Complete Report in the Checkr Dashboard. Cancelling a report will be reflected in the return for the Report object and any screenings included within it, and a webhook will be triggered for the events.
Note: When these report lifecycle enhancements are enabled for your account, values for the `status` parameter for both reports and screenings will no longer include `clear` or `consider`.