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A candidate entered personal information incorrectly. How can this information be updated?

Sarah
  • Updated

Question

My candidate incorrectly entered some of their personal information or personally identifiable information (PII). How can this information be updated? 

Answer

The candidate needs to update their: 

How to update this information:
  • Name
  • Date of birth

Have the candidate submit a request to Checkr’s Support Team. 

Be sure they attach a photo of the front of their driver’s license or state-issued ID. 

Please note that, depending on the documentation processes your company uses, we may not be able to use the submitted documentation to make changes. If this is the case, we will provide the candidate with next steps for resolving the issue. 
  • Social Security Number (SSN)

This depends on what the issue is. 

First, tell the candidate to check the Candidate Portal and/or their email for a link sent by Checkr that allows candidates to re-enter their SSNs. 

If they do not see anything in the Candidate Portal or their email, have them submit a request to Checkr’s Support Team. 
  • Phone number
  • Zip code

You will need to send the candidate an invitation for a new background check. Once they receive this invitation, the candidate may complete the application using the correct information. 

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