Candidate entered personal information incorrectly

Question

My candidate mistyped some of their personally identifiable information (PII). Is there a way to update their:

• Social security number
• Phone number
• Zip code
• Date of birth
• Name

Answer

Our support team cannot update a candidate’s social security number, phone number, or zip code. 

To update a candidate’s name or date of birth, please submit a request to our support team. Please be sure to attach documentation (a driver’s license or other form of official ID) that reflects the change you’re requesting.

Also see How do I update my personal information on a report? from Checkr’s Candidate Help Center.