I am getting the error: Invitation couldn’t be created: work_locations is invalid; array with at least one valid work location is required. What steps can I take to resolve this?
This error is often presented when the customer has signed up for Checkr Direct with account hierarchy enabled, then later uses a partner integration where account hierarchy is not enabled. To resolve it, please contact the Checkr Customer Support team, who will assist in adjusting your account’s configuration.
This error may also be presented when the customer uses the package URL links that can be obtained from their Home page after an account is enabled for Account Hierarchy. In this circumstance, please use the Invite Candidates option to generate invitations.
For more information see Account Hierarchy User Management Guides.