Question
What does an exception notification sent to a candidate look like?
Answer
An exception is an event that prevents a candidate's background report from being processed. Exceptions are usually the result of inadequate or inaccurate candidate information and are often resolved by a request for more information from the candidate.
Below are some common examples of notifications sent to the candidate when an exception has been triggered. Such examples can also be found by opening a candidate's report where an exception has occurred and selecting View verification request sent to the candidate.
Here is an example of the notification sent when the candidate is asked to enter their social security number:
Here is an example of the notification sent when the candidate is asked to upload a copy of their driver license:
See Exceptions: Addressing data discrepancies in reports for more information.