This article will help you understand:
- What is an Order Summary PDF?
- How to download an Order Summary PDF
- Can I see any candidate report information?
- When can I access the Order Summary PDF?
- What will I see if a report was never generated?
- Can I bulk download Order Summary PDFs?
What is an Order Summary PDF?
An Order Summary PDF provides a comprehensive look back on what was ordered from Checkr for a candidate’s background check. This new document offers a compliant audit trail for our customers.
Order Summary acts as a proof of order rather than a candidate report. Candidate reports will continue to be provided via the Report PDF. This new feature will be rolled out to select customers on November 16th. After it has been made available to all customers externally facing Help Center documentation will be made available.
How to download an Order Summary PDF
Once a candidate’s background check has been completed, Admins can find the Order Summary PDF within the candidate profile, under ‘Download PDF’.
Can I see any candidate report information?
No. An Order Summary PDF provides proof of a background check order.
Use the Report PDF for all candidate report information.
When can I access the Order Summary PDF?
An Order Summary PDF will be available within a few hours of background check completion.
What will I see if a report was never generated?
In this case, the Order Summary PDF will still include candidate, order, package, and upgrade information, but instead of showing screening information, it will show a "No report created" banner at the bottom of the page.
Can I bulk download Order Summary PDFs?
No. Bulk downloads are not currently available
Also reference Reports within Checkr's User Guides.