How do I send my candidate an updated drug test pass?

Once the test window has closed the pass will expire. To send an updated test pass:

1. Open the Candidate’s report in the Checkr Dashboard.
2. Navigate to the Health test appointment section.
3. Select Email Candidate > Send updated test pass.

After an updated test pass is shared:

• The same clinic previously used will be applied to the new passport
• The expiration date of the test pass will be updated according to the account/package setting

Please note that reports suspend within 48-72 hours of the pass expiring. If a report has been suspended due to a pass expiring, sending an updated test pass will push the report out of a suspended status and into a pending status.

If a candidate had NOT scheduled at their chosen clinic, the customer can still resend the test invitation by selecting Email Candidate > Re-send test invitation within the Health test appointment section.

Related articles:

• How do I extend the deadline on an active drug test pass?
• What if a candidate needs to change the location for their drug test appointment?