Skip to main content

Received an invoice for a drug test that did not come from Checkr

Sarah
  • Updated

Question

We received an invoice for a drug test that did not come from Checkr. What should we do?

Answer

Submit the invoice to Checkr Customer Support. Checkr will follow up with eScreen to correct the mistake.

Related articles

Popular Articles

Help me understand Checkr packages

Customer Available searches Checkr packages

How do I check the status of my background check?

Candidate My background check

My background report is complete. What happens next?

Candidate My background check

How do I submit a document to Checkr?

Candidate My background check

Something on my background check report is wrong. What should I do?

Candidate Dispute my report

Why is the background check taking so long to complete?

Customer Background check FAQs

How to resolve an exception on a suspended report

Customer Background check FAQs

Help me understand what each report status means

Customer Adjudication & review FAQs