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Checkr Health: Received an invoice for a drug screen that did not come from Checkr

Comments

6 comments

  • Marche' Lemoine Clarklem

    Why is DoorDash stating my background check is still pending, when I received email and report from Checkr stating it was completed 10/15/2021. 

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  • Sarah

    Marche',

    Thanks for leaving feedback. Candidates can check the status of their reports through the Candidate Portal. After confirming your report is complete, you may reach out to Doordash Support using this link with further questions.

    It is important to note that Checkr is not involved in the hiring process and does not evaluate the information returned on your report. Please contact the company you applied with for information on how it uses the information returned on your report.

    Additional details on the hiring company's responsibilities can be found in the Candidate Help Center using this link.

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  • Britt Gondrezick

    Hi - We are a new customer to Checkr. We have several questions on the invoice, as the charges differ for services from those that were provided to us in the sales documents. 

    We understand the state specific pass through fees; that is not the concern. We have been trying to contact someone for several weeks without success. Who can help us?

    We are pleased with the platform, but VERY disappointed in the customer service piece. Please help. Thank you in advance. 

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  • Sarah

    Hi Britt,

    Thanks for leaving feedback on our Help Center. I've followed up on your open support ticket. Currently, your support ticket is sitting with our billing team. They will be investigating this issue and following up with you soon. We are currently experiencing higher-than-expected volume, and apologize for the delay in our response. We appreciate your continued patience as we look into this for you. 

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  • Britt Gondrezick

    Hi Sarah, thank you for the follow up. 

    It has been a month since we initially submitted a ticket for this question. What is the expectation of current clients to receive a response? We have tried to follow up 7 times without success. This seems excessive even during times of high volumes. 

    We want to ensure we pay the invoices timely, but cannot until we are able to speak with someone to help us with our questions. Please advise as to an ETA for when someone will be available. 

    Thank you.

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  • Sarah

    Hi Britt,

    We truly appreciate your patience on this. The poor response time you've received was a miss on our end. A customer support representative has reached out directly via email to help resolve this for you asap. 

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