What if the candidate challenges the results of their drug screening?
Checkr cannot help candidates update their drug screening results. Checkr’s partner eScreen works with a certified Medical Review Officer for the review of all testing. The Medical Review Officer (MRO) is a licensed physician with special certification to receive, review and evaluate drug-testing laboratory results.
Candidates may proactively ask questions or contest their results by contacting the Medical Review Officer (MRO):
- Hours: Monday-Friday 7:00AM-7:00PM CST
- MRO Services: 888-382-2281
Candidates may also reference Health Checks for more information