I am receiving a forbidden error when trying to open a candidate’s report in the Checkr Dashboard. What is causing this issue?
A forbidden error appears when you're not allowed to access the requested resource, usually for a reason below:
- You aren't set up with the correct permission to access reports in a certain work location or node.
- If you need access to the report, check with your administrator to adjust your Checkr role as required.
- The candidate was deleted from the database, and access to their report is no longer permitted.
- If your team requires a background check for a deleted candidate, you need to create a new candidate and order a new report.