Receiving “forbidden” error when opening report

Question

I am receiving a forbidden error when trying to open a candidate’s report in the Checkr Dashboard. What is causing this?

Answer

A forbidden error is presented when access to the requested resource is not permitted. This can happen in some of the following circumstances:

• When you are not set up with the correct permission set to view reports in a certain Geo or Node.
• If you need access to the report, check with your administrator to adjust your Checkr role as required. 
• The candidate has been deleted from the database and access to their report is no longer permitted. 
• If your team requires a background check for a deleted candidate, a new candidate will need to be created and a new report ordered.