Can I edit the emails sent to candidates?

Checkr can assist in editing the following:

• Welcome message
• Disclosures
• Authorizations
• Adverse Action pages

Please note that Checkr is unable to edit the email invitation that is received by your candidates. Refer to What does the background check invitation look like? for details regarding the content of the invitation email. 

Checkr is also unable to customize drug screen consent forms.

To update any of the areas in the bulleted list above, we'll first need to gather authorization. Contact Checkr Support to initiate your request. We’ll send you an authorization addendum to your customer agreement and forms that will allow you to outline the changes you would like to make.

When submitting your initial request to Check support, please ensure you let us know who will be signing the authorization addendum by including their:

• First Name, Last Name
• Email Address
• Title

Once the authorization addendum has been completed and edits have been shared with Checkr support, we'll pass your updated forms to our Compliance Operations team for review.

To learn more about the apply flow, see Disclosure and authorization: gaining consent to run background checks

Related article:

• What does the background check invitation look like?