A "lexicon" is the vocabulary of a specific language, individual speaker or group of speakers, or subject.
"No-hitter," "go-ahead run," and "Baltimore chop" are part of the baseball lexicon.
This document is the lexicon for Checkr. It defines the words that we use at Checkr to describe our platform, product, processes, and relationships. It exists to create consistency and clarity in messaging across the Checkr teams, and with Checkr customers.
Note: This is a living document. These terms are subject to change at any time for greater clarity and precision. These terms do not imply any legal commitments and are for informational purposes only.
Address Scope: The number of years of candidate address history Checkr will use to conduct criminal searches at the county/state level. For example, a 7-year Address Scope will trigger searches in counties associated with the candidate’s past seven years’ of address history.
Adjudication: The process by which customers reviewing returned background check reports decide whether to proceed with the candidate’s hiring/engagement process. The adjudication process ends with either candidate engagement or candidate adverse action.
Adverse Action: The process by which a customer, upon reviewing the results of the background check, informs the candidate that they may not move forward with the hiring process. When notifying candidates of this preliminary decision, customers must follow applicable Federal, State, and local laws. For employment purpose checks: including providing information on how to dispute any incorrect or outdated information in the report, before moving forward with or terminating the hiring process. Steps related to this process generally include:
- Pre-Adverse Action: Process by which employer/platform notifies the candidate of their preliminary adverse engagement decision. This includes written notification to the candidate that the Adverse Action process has been initiated, provides the candidate with a copy of their background check and other applicable notices, and gives the candidate the opportunity to address any potential inaccuracies in their background check before the final engagement decision is made. Pre-Adverse Action applies to employment purpose background checks, including independent contractor relationships.
- Post-Adverse Action: Process by which the employer/platform notifies the candidate of their final adverse engagement decision. This notification completes the Adverse Action process and is conducted after a minimum of 7 calendar days from the dispatch of the Pre-Adverse Action notice.
Automated: A process that is enabled by software, and generally does not include human intervention. Automated processes are initiated, advanced, and completed by the Checkr platform, usually without synchronous human mediation.
Candidate: The individual on whom a background check is run. Sometimes also referred to as the applicant.
Candidate Experience: Checkr’s Candidate Experience team interacts directly with candidates. The team manages incoming phone calls, emails, and portal communications from candidates, and work to answer their questions and issues relating to their background check.
Certification: The process by which customers certify to Checkr that proper consent (that is, disclosure and authorization) to run the background check has been obtained from the Candidate and their use of background reports complies with all applicable laws. Certification occurs at the time of report request whether through API or manual orders in the Checkr dashboard.
Checkr Investigations: Checkr’s Investigations team investigates any candidate’s dispute of the accuracy, completeness, and reportability of information on the candidate’s report.
Checkr QA: The Checkr Quality Assurance (QA) team manually reviews certain reports before completion, which may require additional research of record information or Personally Identifying Information (PII) to ensure accuracy and completeness of reporting.
Disposition: The court’s determination regarding the outcome or status of a criminal charge. A criminal case contains one or more charges, and each individual charge contains its own disposition. For example: Charge 1: conviction; Charge 2: Dismissed.
Dispute: Action of a candidate informing Checkr that there is information on their report that is potentially inaccurate, incomplete, or unreportable.
Engage: To complete the hiring process, and allow the candidate to access your platform or your business.
Exceptions: Issued when a Report cannot be completed as initially run. Exceptions usually require additional documents or information from the candidate to be resolved.
Filter: Limit information from a data stream/reporting. Checkr applies filters that hide returned information for several reasons:
- Compliance laws restrict the reporting of some information.
- Customers decide to limit the information returned in their reports.
- The identity of the record does not match that of the candidate.
Offline Records: Also known as “physical” records, these records are available only in person at the courthouse, and are not available through the internet. These records must be retrieved in person, at specific locations, and during posted hours, typically by Court Researchers. There are two methods of offline record retrieval:
- Public Access Terminal (PAT): Available at a computer terminal located at the court with records, not requiring clerk assistance.
- Clerk-assisted search: Available through records searches that require clerks to retrieve the records.
Online Records: Available through publicly accessible, online resources. These records may be obtained electronically and remotely but may be unavailable at some times and may require a fee to access. There may also be limited case information available online, such that comprehensive/complete case information must be accessed offline.
Package: A defined group of screenings, offered as a set.
Partner: A company with whom Checkr works to provide software and services to customers.
Personally Identifiable Information (PII): Any information that can be used to identify a specific individual, such as name, social security number, date of birth, mother’s maiden name, or biometric records. PII can be sensitive or non-sensitive. Sensitive PII is information which, when disclosed, could result in harm to the individual whose privacy has been breached. Non-sensitive PII can be gathered from public records, phone books, corporate directories, and websites.
Readily Available Index: The system of record in a given courthouse and/or county to identify criminal records that are generally accessible to the public. Researchers and/or court clerks identify potential criminal records for a candidate by conducting a search of the Readily Available Index. Also known as the Primarily Used Index.
Runner/Court Researcher: People sent to courthouses to conduct public records searches. Runners work for Checkr’s partners to retrieve Offline Records when necessary.
Salting: The process by which Checkr initiates searches with its vendors on previously discovered and verified records. When these searches are returned, Checkr then compares these results with those that were previously discovered. This process allows Checkr to test vendors’ accuracy and comprehensiveness.
Screening: A specific background check search Checkr offers customers.
Search Scope: Defines the length of time that records will be retrieved from the court. Specifically, the Search Scope is measured from the search initiation date back to the record’s file date. For example, a 5-year Search Scope will retrieve records where the record’s file date occurred within the last five years from the date of search request.
Vendor: A company from whom Checkr purchases services and researched information.