eBacon / Checkr Integration User Guide

Welcome to Checkr!

This guide will walk you through the Checkr / eBacon integration process, and outline how to use the Checkr dashboard for the background check process. 

The Checkr Help Center is a great resource for any questions that may not be covered in this user guide. If you have any questions not covered in this guide that are specific to eBacon, please email background@ebacon.com for additional assistance.

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• Prerequisites
• Enable Checkr setup
• Create a Checkr account
• Order Background Checks
• Use the Checkr Dashboard

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This guide describes how to set up Checkr to use within eBacon, such that eBacon users can initiate, view, and process Checkr background checks from within the eBacon interface. 

Prerequisites

The following items are required to initiate eBacon / Checkr integration. Please ensure you have the following before proceeding.

• Access to eBacon, with Admin rights 

Enable Checkr setup

To connect your account to Checkr, click Company on the left-hand menu from your Dashboard.

Click Background Check from within the Company Menu in order to see the above button inviting you to connect. Clicking Connect will open a window asking you to Sign Up or Sign In. 

• If you are already a Checkr customer, select Sign In to connect your current Checkr account to eBacon.
• If you are not a current Checkr customer, select Sign Up to create a Checkr account, and add your credentialing information.

Create a Checkr account

If your company does not yet have a Checkr account, one must be created before integrating with eBacon.

To create an account for use with eBacon:

1. Click Sign Up when prompted.
2. Enter your name and company contact information, and click Continue.

3. Provide the requested credentialing information. This information is required by law to ensure that only legitimate companies, with legitimate business needs, can run background checks.

Note: Select Purpose: Pre-employment to use Checkr to run background checks for hiring/employment purposes. 

Click Continue to submit your information to Checkr for review. Once the credentialing process is complete, Checkr will notify you via email and you may begin ordering background checks through the eBacon platform. 

Credentialing is instantaneous for most accounts; if we cannot verify your information immediately, our team will manually review your account, which typically takes 1-2 business days. If Checkr needs additional information, they will reach out to you directly by email. 

Note: Set up of drug testing services takes longer, around 5-7 days.

Order Background Checks

Once your eBacon and Checkr accounts are connected, return to the Background Check page.

Click New Background Check button in the upper right corner of the screen.

Enter the candidate's name, email address, and state. Then select the reporting package you want and click Submit. If you want to add or customize packages, contact Checkr Customer Success.

Note: Candidates with questions about the process, their own report, or that need to provide verification of their documents (e.i. driver’s license number) can contact Checkr directly through the Candidate Portal.

Once the background check has been ordered, the status of the report will be listed in the eBacon  Background Check dashboard. Once Complete, click on the Eye icon to the right of each line to open a report, or on the link at the bottom of the page to open the report in the Checkr Dashboard (for more information on reports and report statuses, see How do I interpret a background report in the Checkr Help Center).

Most background checks will be completed within 24 hours, but the time to complete can range from a few minutes to a few weeks, depending on the type of check ordered, the geographic location of the candidate, and/or county courthouse operations. 

Use the Checkr Dashboard

While the eBacon integration provides two means to order background checks and view their status, through the integration or through the Checkr dashboard, the following features are available only from within Checkr: 

• Full background check report results
• Adverse Action initiation and processing tools
• Create customizable packages and add-ons
• Checkr settings 
• New and existing user management
• Email notification preferences

For a quick overview of the Checkr Dashboard, please see Getting started with Checkr.