The first step would be to reach out to your state’s department of motor vehicles or other agency that administers driver licensing (DMV) to confirm that the status of your license has changed. Please note that it can take up to 3 business days for changes made by the DMV to be reflected on your motor vehicle record.
The next step would be to contact us to file a dispute. There are several ways you can do this.
You can log in to the Candidate Portal and select the ‘Report an Error’ option at the bottom of the page. Once you have selected this, you will be taken to a page to choose the option that best describes your situation. From there, you will be able to provide any additional context. Once you have done this, click on ‘Continue’ to file your dispute. You will receive a confirmation email regarding your dispute. Additional ways to file a dispute are described here.
You can also message Checkr’s Candidate Experience Team here for more assistance.