My report was completed more than 12 months ago. Why can’t I access it?

Question

I had a background check run on me over a year ago. Why can't I find this report? 

Answer

For security and privacy purposes, reports that were completed more than 12 months ago are not available on the Candidate Portal. If you need a copy of an old report or have a question about an old report, please submit a request to our support team.