I can’t log into the Candidate Portal.

To log into the Candidate Portal, enter your date of birth, Social Security Number, and the email address and phone number you entered when agreeing to your background check.

If you are still unable to log in, it could be because of the following:

• An error in your credentials.  Please contact the company you applied with to confirm your information on file.
• The background check has not begun. Occasionally there can be a brief delay between when you applied to a company and the company’s system ordering the background check. You will not be able to log into the Candidate Portal until the company has requested the background check.
• Your background check is more than 12 months old. 

If these suggestions do not solve your login issues, please submit a request to our support team.