I filed a dispute. Now what?

Reinvestigation process

• Review and Verification: Checkr will review and verify the contested information during a reinvestigation.
• Timeframe: In compliance with the FCRA, Checkr has 30 days to complete a reinvestigation. However, Checkr strives to complete reinvestigations as quickly as possible.

Notification of results

• Email Notification: Once the reinvestigation is complete, Checkr will notify you by email of the results.
• Updated Report: If the reinvestigation results in changes to your background check report, it will be updated, and you will receive a copy of the updated report.

Hiring organization/company notification

• Organization Notification: The organization you applied to will also receive notification that the dispute is complete.
• Review changes: The organization or company can log on and review any changes before making a hiring or engagement decision.