Note: To check the most up-to-date status of your report, log into the Candidate Portal. Unfortunately, our Candidate Experience Support team has no information beyond what is available in the Candidate Portal.
California and Massachusetts
There are two common reasons why your background check may be delayed in California and Massachusetts:
- The wait times can be longer in California and Massachusetts because the courts generally take longer than average to respond to our record requests. If your report is in PENDING status and we haven’t asked for any additional documents from you, then you’re likely in the final stages of the background check.
- As of September 2021, changes have been made that limit the public availability of record information in the state of California (including, but not limited to, Los Angeles County). Checkr, as well as other background check providers, are affected by this change. With less information publicly available, the background check process requires more time to complete, sometimes resulting in long delays.
Related blog article:
Michigan recently enacted an expanded clean slate law, which creates a process for automatically expunging certain convictions. In order to become compliant with these new requirements and address existing records in the backlog, most of the courts across the state have either ceased furnishing background checks at this time, paused processing, or have significantly slowed down.
Until the Michigan courts resume processing, we're experiencing a delay in completing your background check due to these temporary closures and court slowdowns. We will continue working hard to complete your background check as soon as possible.