I'm a candidate in California or Massachusetts, and my background check is delayed.

Question

I'm a candidate in Massachusetts or California and my background check is delayed. Why is it taking so long?

Answer

There are two common reasons why your background check may be delayed in California and Massachusetts:

1. The wait times can be longer in California and Massachusetts because the courts generally take longer than average to respond to our record request. If your report is in PENDING status and we haven’t asked for any additional documents from you, then you’re likely in the final stages of the background check.
2. As of September 2021, changes have been made that limit the public availability of record information in the state of California (including, but not limited to, Los Angeles County). Checkr, as well as other background check providers, are affected by this change. With less information publicly available, the background check process requires more time to complete, sometimes resulting in long delays.

To check the most up-to-date status of your report, log into the Candidate Portal. Unfortunately, our Candidate Experience Support team does not have any information beyond what is available in the Candidate Portal.