Checkr Canada: Getting Started

This guide includes:

• Checkr Canada Benefits
• Getting Started
• Navigating the Dashboard
• Initiate a background check
• Review Reports

Checkr Canada Benefits

Checkr offers several tangible benefits to traditional background check systems, which include:

• An average turnaround time of less than 2 hours. While some reports can take up to 48 hours to complete, 75% complete in less than 24 hours.
• A seamless candidate experience. We ensure candidates complete their background check by offering a seamless end to end solution including IDV.
• Candidate support. At any point if a candidate has a question in the flow, they can chat with our team without leaving the portal.
• APIs and developer-friendly integration techniques. Everything you see within our dashboard can be customized to your own unique customer experience using our APIs.

Getting Started

Contact clients@checkr.com to activate your account. After receiving the welcome email from clients@checkr.com, follow the instructions to set your password, and log into your Checkr Canada Dashboard.

Navigating the Dashboard

The Checkr Canada Dashboard allows you to track and manage your candidates and their reports. Use the Dashboard to search for candidates, review their reports, and evaluate them through the hiring process.

Go to ca.checkr.com to log into your dashboard.

• The Files page lists both complete and in progress background checks, and allows you to search for candidates, manage both in progress and completed files, and click through to more information on the results for individual screenings.
• The Users page allows you to add new users to your account, reset their password, and edit their personal information.
• Support provides a link to Checkr support, with real time chat to answer your questions.

Initiate a background check

To initiate the background check, first use the Dashboard to create a new Candidate, select screenings and ID verification method, and click +Candidate to create a new Candidate.

Create a candidate

Go to Files, and click +Candidate in the upper right corner.

Enter Candidate Info

Enter the following candidate information, and click Next.

• Reference: (Optional.) Use this field to enter information for your internal use. This may include employee IDs, hiring manager, or other related but optional information.
• First Name: (Required.) The candidate’s legal first name.
• Last Name: (Required.) The candidate’s legal last name.
• Email: (Required.) The candidate’s email address.
• Phone: The candidate’s phone number.

Select Search Options

On the Search Options page, select Screenings for the candidate, and click Next.

Note: Options listed on the Search Options page are based on your Checkr Canada contract, and the searches you have enabled for your application.

• Canadian Criminal Search - Enhanced: searches the Canadian Police Information Centre (CPIC) plus Local Police Records which includes Police Information Portal (PIP)
• Driver’s Abstract: searches driving record databases in the driver’s selected province.
• Available provinces include Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island.

Select ID Verification technique

The RCMP requires that we obtain two forms of ID and verify the identity of the candidate before running a background screen.  

On the final screen, select the method to be used to verify the candidate’s ID, and click Submit to initiate the background check.

• Yes, I have verified two pieces of ID: indicates that you will confirm the candidate’s identity.
• The candidate will upload their own ID for electronic ID verification: indicates that you authorize the candidate to pass their identifying documents to Checkr for verification. (Note: Selecting this option will result in an additional $5 Checkr service fee for Electronic Identity Verification.)

In both cases, Checkr will use Canadian Credit Bureau data to create four questions that only the candidate can answer, based on their first name, last name, date of birth, and address. The answers to these questions will be used to verify the candidate’s identity electronically through credit bureau API integrations.

Client Identity Verification

Selecting Yes, I have verified two pieces of ID will open fields into which the required documents must be uploaded.

You will be required to:

1. Upload two pieces of ID on behalf of the candidate.
2. Sign the form provided, and click Submit to initiate the background check.

Checkr Identity Verification

If Checkr will verify the candidate’s identity, the candidate will be sent an email asking them to:

1. Upload two pieces of ID as part of their background screen profile
2. Sign the form provided, and click Submit to initiate the background check.

Checkr Electronic IDV Workflow

Once the candidate’s documents have been loaded into the Checkr system, the Identity Verification Flow is automated through Checkr’s API integration with the Canadian credit bureaus.

Review Reports

Once reports have been initiated, use the Checkr Canada dashboard to manage both invitations and returned screenings.

Background screenings are returned as Files, which are divided into two categories: In Progress & Complete.

• In Progress files are awaiting action from either you or your candidate to complete the screening process.
• Complete files display data returned from the screening, and are awaiting review, closed, or archived.

For more information on processing Files, see Reviewing Reports.