Reports

Reports are the heart of the Checkr user experience. Use the Reports page to:

• Review individual reports
• Engage your Candidate
• Initiate Adverse Action
• Cancel Adverse Action
• Order new reports for the Candidate
• Enable Subscriptions for the Candidate
• Enroll a Candidate in Continuous Check
• Add a tag to the Report
• Download a PDF copy of the Report
• Review actions taken during the course of the Report’s generation.

Review Reports

Checkr generates easy to read, legally compliant background reports. Log into your dashboard to review your candidates’ reports.

Background reports may include different screenings, from Motor Vehicle Reports to criminal records checks to sex offender registries. Checkr's background reports follow a simple, linear, color-coded format to make reviewing and assessing reports more efficient.

Use the Candidates page to click down into a report and review the PII entered, any exceptions presented to the candidate, and the status and findings of the report.

To view a report, click Go to report for the selected candidate.

Reports are divided into the following sections:

• Candidate information: Basic information about the candidate.
• Report information: Information about the report that was run, as well as an option to add a tag to the report, or download a copy as a PDF. (If the Candidate went through the Checkr hosted flow, a copy of the authorization and disclosure forms may also be selected from the Download PDF button.)
• Actions: Lists completed actions in this candidate’s Adverse Action process, if any, and provides buttons to allow you to Engage the candidate, begin the Pre-Adverse Action process, or Cancel Adverse Action (if the Post Adverse Action email has not yet been sent).
• Exceptions, Aliases, and Addresses: Additional details about the report, including exceptions that prevent the candidate from being verified.
• Screenings and Statuses: Lists all screenings that have been processed for a given report and uses color-coded formatting to indicate individual screening results. Click the status icon to open a window with supporting detail for a screening’s results.

Status

Reports list the status of each package individually, and include a summary status both at the top of the page, and in the Report Summary section.

• Pending: The Report is processing. The length of time to finalize is dependant on the Screenings run, but is usually within 2-3 days. Manual County Criminal Records Checks may take significantly longer to complete. For more information, see "Why is the background check taking longer than expected?"
• Clear: The Report is complete and either does not contain adverse information on any of the screenings, or includes information that was filtered out by your MVR rules or Positive Adjudication Matrix settings.
• Consider: The Report is complete and contains some adverse information to evaluate. This information may include criminal records, Motor Vehicle Reports that violate one or more insurance considerations, and/or a mismatch in the Employment/Education verification.
• Dispute: The Report is complete, and the candidate has contacted Checkr to contest its accuracy. Adjudication cannot proceed while a report status is Dispute, and adverse adjudications made prior to the dispute must be re-initiated if the candidate still does not qualify upon the conclusion of the dispute. You will be notified by email upon the conclusion of a reinvestigation, which may take a maximum of 30 days.
• Suspended: The Report is incomplete because candidate information is missing or cannot be verified. Seven days have passed since Checkr contacted the candidate to submit additional documents. Once the requested information is provided, the report is reinitiated, and its status updated to Pending. For more information on why reports may be suspended, see Exceptions: Missing information from candidates.
  Please note: The Consider status takes precedence over Suspended, in that some incomplete reports will be listed as Consider if there is information within them that merits the Consider status. For example: If the MVR is suspended, but the county check is Consider, the overall report status will be Consider.

The Invitation information section lists Report status for candidates who have not yet responded to the invitation to run a background check:

• Invitation sent: The invitation link has been sent within the past 7 days, but the candidate has not yet responded. (During this time, the Invitation may be cancelled by clicking Cancel Invitation in the Candidate Details page.)
• Expired: The invitation link was sent more than 7 days ago, and the candidate did not respond.

Exceptions

Exceptions occur when a candidate’s name, date of birth, SSN and/or driver license number cannot be verified using the information originally submitted. When an exception occurs, Checkr automatically sends the candidate an email notification which includes an upload link to use to provide the documents securely. If the candidate does not respond with sufficient documents within seven days, the report moves to Suspended status, and will not move forward until additional action is taken.

To resolve exceptions, candidates must provide the requested information. Checkr will review uploaded documents within 24 hours. Once all exceptions are resolved, the report begins processing again. This is indicated by a green check and the exception alert being greyed out. If a document is rejected, the reason will be displayed.

For more information, see Exceptions: Addressing data discrepancies in reports in the Checkr Help Center.

If a Candidate does not receive the Checkr automated email to correct the exception, you may upload their document on their behalf, retrieve the link from their report and send it to them, or refer them to the Candidate Portal to submit their information.

Engage a Candidate

Once you’ve reviewed the report, and decided to continue with the hiring process, click Engage in the Actions section of the Report. This allows you to accurately track and report on the number of Reports generated which resulted in a hire, vs. those which resulted in an Adverse Action process, which are pending review, and historic adjudication decisions.

The Engage feature is used only for reporting purposes. No notification is sent to the Candidate, and no information included in the Report is changed.

Adverse Action

When something is reported on a report which may be contrary to your company’s hiring practices, click Pre-Adverse Action in the Actions section of the Report. This will initiate the Adverse Action process, which will follow Checkr’s best practices, as customized by your Account settings.

Note: Both the Adverse Action and Support email or phone number must be configured for your Account before initiating any Adverse Actions. For more information, see Define email addresses for notifications in the Settings > Account Settings documentation.

Initiate Adverse Action

Initiate Pre-Adverse Action:

• On the Report, under Actions, click Pre-Adverse Action.
• Select the charges that prevent you from moving forward with the Candidate. Select all that apply, and at least one must be selected.
• Confirm the number of days after which the Post Adverse Action notification will be sent, and click Preview email.
• Review the Pre-Adverse Action email that will be sent, and click Send Pre-Adverse Action notice.
• A window will open, asking for confirmation of the action. Click OK to send the notice, and then click Done on the confirmation pane that opens.

The default Checkr Adverse Action process includes the following steps:

• Pre-Adverse Action email is sent to Candidate
• Waiting period begins (7 days by default.)
• Candidate may respond with a dispute, putting the process in Disputed status and the adverse action process is automatically cancelled.
• If the Candidate provides compelling information to you, the employer, the Adverse Action process may be halted by clicking Cancel Adverse Action.
• If you decide to move forward with the Candidate, click Engage.
• If Candidate does not respond, Post-Adverse Action email is sent, and the process is completed.

Note: When Checkr detects that a candidate lives (current zip) or works (assigned Geo) in Los Angeles City or New York City, we automatically provide clients with our individualized assessment Adverse Action flow. We do this to help our end-users meet their Adverse Action responsibilities in those cities where "showing your work" is required. The tool allows companies to: (1) show their work in a free form text field (alters the copy of the pre/post notices); (2) upload the city-issued assessment forms for LAC/NYC (we link to them); or (3) skip the individualized flow altogether. We currently allow the skip functionality because this "show your work" requirement has some exceptions written into the law (for example: the number of employees).

For more information, see Individualized assessment: how you consider adverse information in the Checkr Help Center.

Cancel Adverse Action

If a Candidate provides compelling evidence to make you reevaluate the information returned in the report, click Cancel Adverse Action to end the process. The Cancel button will appear in the Actions pane where the Engage and Pre-Adverse Action buttons were located before the Adverse Action was initiated.

Cancelling Adverse Action will cancel the Post Adverse Action email, and allow you to proceed to Engage the Candidate.

For more information, see The Adverse Action process: deciding not to move forward with a candidate in the Checkr Help Center.

Order a second Report

Checkr allows you to order a new report for an existing candidate. Reports will be run using the candidate information entered for the original report to generate any new reports. This means that subsequent reports will have access only to PII entered for the original report. For example, if the first report did not require the candidate’s driver’s license information to be entered, a Motor Vehicle Report ordered for the second report will not complete as expected.

Note: To protect against accidental report duplication, and the resultant charge incurred, Checkr does not allow more than three reports to be requested for a single candidate within a 24-hour period. For more information, see Can I request multiple reports for a candidate? in the Checkr Help Center.

To order a second report to be run with the current PII, click Order new report at the top right of the report.

Checkr will open a window in which you can review the candidate information entered, select a package, and request a new report for the candidate. (If a second report is requested which requires PII different from that already entered by the Candidate, Checkr will issue an error listing the missing information.)

To run the same report for a candidate at set intervals, use Checkr Subscriptions.

Add a Subscription

Subscriptions allow you to run recurring reports on a Candidate.

To run Subscriptions, you must first obtain evergreen consent from the Candidate. This is a one-time consent informing the candidate that you will run background checks on an ongoing basis. Many companies include this in their initial authorization form, but others use a new disclosure each time. Check with your counsel for state-by-state guidance.

Then, click Subscriptions under Candidate information, and define the Subscription.

• Select the checkbox to certify that you have received evergreen consent from the Candidate.
• Use the pulldown menu to select a Package
• Enter the Monthly interval at which the Subscription will be run. To run a Package annually, enter 12.
• Enter a date for the First occurrence of the Subscription, which is the date when the first Report will be initiated.

The Next occurrence field will automatically populate, based on the Monthly interval entered. Check your work, and click Save.

Subscriptions are run as batch jobs every 24 hours. Your Subscriptions are guaranteed to be run within 24 hours of your selected run date.

Once subscriptions are enabled, track Candidates with active subscriptions from the Candidates page in the Dashboard. From the Search options section, select Monitor Type: Subscription.

Note: Subscriptions must be managed individually. You cannot mass subscribe, or unsubscribe candidates from a given subscription using the Dashboard. However, you can do this using the Checkr API.

Enroll a Candidate in Continuous Check

Continuous Check differs from Subscriptions for a candidate in that Subscriptions run a complete background check at a defined cadence. Continuous Check runs a monthly check for pointers to new records, and only generates a full report if information is found that the report is warranted. For more information, see Continuous Check: The new standard of safety.

After you have engaged a candidate, and obtained evergreen consent from them, use the Checkr Dashboard to enroll them in Continuous Check.

Note: If you are new to Continuous Check, work with your Checkr Customer Success Manager to enroll multiple candidates simultaneously.

From the Candidates page, click on the candidate you wish to enroll.

• From their page, click Continuous Check: Enable.
• Click the checkbox to certify that evergreen consent has been obtained.

Note: It is your legal obligation to manage your list of candidates enrolled in Continuous Check. You must be certain to both obtain the required consent before enrolling them, and to remove them from the service when they begin an Adverse Action process, or are removed from your platform.

Work with your legal counsel to ensure that your Continuous Check process remains compliant with all applicable laws and regulations.

Unenroll a candidate from Continuous Check

When your engagement status changes with a candidate, and they are no longer part of your workforce, it is your responsibility to unenroll them from Continuous Check.

Using the Checkr Dashboard to process an Adverse Action against a Candidate will automatically disable their Continuous Check enrollment. Candidates removed from your workforce through any other means must be manually unsubscribed.

Work with your legal counsel to establish a working protocol for managing your unenrollment process.

Manage Reports

Checkr also allows you to add Tags to a report, download a shareable PDF, and review the actions taken during Report generation.

Add Tags

Adding Tags allows you to more easily search for Reports within the Checkr Dashboard. Once Tags have been added to a report, a Tag filter will appear on the Candidates page.

Download PDF

The Dashboard allows you to download Report PDFs at any stage in the process. Use this to send your Candidates a copy of their report, or share a Report with others within your company.

Review History

The Reports page provides a history of actions taken during the generation of a Report, from initiation, through Engaging with the Candidate, or through any steps taken during the Adverse Action process.