This article will help you:
- Access and interpret Checkr’s analytics
- Determine the volume and turnaround time of your background checks
- See which criminal charges most often lead to Adverse Action
- Improve your adjudication by seeing which charges are caught or saved by the Positive Adjudication Matrix
This article is for the following user roles: admin
Checkr’s analytics tools give you insight into the health of your background check program and point you toward areas of improvement or optimization.
To access analytics, log into the Dashboard as an admin and go to the Analytics section. Then use the tabs to navigate through an Overview, as well as reports for Adverse Action, Positive Adjudication, Applicant Experience, and Geography.
Each report can be filtered so that you can better segment your information.
To set filters:
- Click Filters to drop down the available filters.
- Select the conditions for your filter (such as is equal to or is not blank).
- If the filter has a list of available options, click the empty box to see a list of those options.
- To add additional conditions, click the + button. For example, you could filter by candidates in California or Colorado.
- Click the Run button to apply your filters.
The following filters are available for all reports:
- Date: Search within a specific date range
- Geo: Search for candidates within specific locations
- Package: Search for candidates who have been screened using a certain package
- Program: Search for candidates within specific programs
These filters can help you provide customized reporting for each location (Geo) where you hire candidates, or compare different clients/position types (Programs) for which you hire.
Additionally, some reports have additional filters:
- Screening (Overview tab): Allows you to segment your turnaround time by the different screening types, such as County Criminal or SSN Trace
- Disposition (Adverse Action tab): Allows you to filter Adverse Action reporting by the disposition of the charge
- Disposition Date (Adverse Action tab): Allows you to filter Adverse Action reporting by the date of the disposition
- Charge Type (Adverse Action tab): Allows you to filter Adverse Action reporting by the charge type
- County (Geography tab): Allows you to filter the map to see data for a specific county (or counties)
In the Overview tab, you’ll see the following reports:
- Reports ordered - total and over time
- Average turnaround time (in days) - total and over time
- Distribution of report turnaround time (in days)
- Breakdown of report status
They can be filtered by date, geo, package, program, and screening.
These reports help you understand your overall program momentum, both in terms of volume and the turnaround time for those reports. If you notice turnaround time rising, or unusual peaks and valleys in your report volume, those are areas you may want to investigate with your team, or reach out to Checkr so we can help interpret it with you.
In the Adverse Action tab, you’ll see the following reports:
- Breakdown of adjudication outcome by status
- Adjudication outcome over time
- Top criminal charge categories for adverse actions
- Top failed MVR rules for adverse actions (if you conduct MVRs)
- Breakdown of adjudication decisions for sex offender and global watchlist offenses
They can be filtered by date, geo, package, program, disposition, disposition date, and disposition type.
These reports help you understand how many of your candidates have reports in consider status, and what your adjudicators determined should happen: do they engage that candidate, proceed with an adverse action process, or take no action?
You can use the information in this report to determine if there are certain charges that are often flagged for candidates, but that don’t actually lead to adverse actions. If you find that certain offense types still yield engaged/hired candidates, try filtering them with our Positive Adjudication Matrix to reduce the number of reports requiring manual review. For example, in the chart below, marijuana possession is rarely used as a reason to proceed with an Adverse Action and can possibly be de-emphasized in the matrix.
Try filtering these reports by Disposition, Disposition Date, and Charge Type to ensure that your team is adjudicating fairly and consistently.
For example, with these reports, you could see the differences between which offense types adjudicators in each Geo choose to adverse action.
Note: If your team is not consistently using the Engage button when adjudicating reports, you may see inaccurate reports here. Make sure your team is consistently using this button when they intend to move forward with a candidate who is in consider status.
In the Positive Adjudication tab, you’ll see the following reports:
- The number of charges caught by the matrix - total and over time
- The top charge categories caught by the matrix
- The number of reports saved from consider status by applying positive adjudication filters - total and over time
They can be filtered by date, geo, package, and program.
These reports help you understand how effectively you are using positive adjudication filters to stay efficient and compliant.
In the Applicant Experience tab, you’ll see the following reports:
- Percentage of exception types
- Exception types over time
- Exception types by status
They can be filtered by date, geo, package, and program.
These reports help you understand which exceptions applicants are most likely to encounter. If you notice one of the following, make sure that your applicants are filling out the applications carefully to avoid typos:
- An increasing number of exceptions
- A certain type of common exception
- A significant number of reports becoming suspended
If you notice a high volume of exceptions, you can also communicate to your candidates that they should use the Checkr Applicant Portal frequently to ensure all exceptions are resolved easily and quickly.
In the Geography tab, you’ll see the following reports:
- Average turnaround time for criminal searches (in days) by state
- Average turnaround time for criminal searches (in days) by county
- Volume vs. turnaround time by county
They can be filtered by date, geo, package, program, and county.
These reports help you understand which states or counties are providing you with high or low turnaround times for criminal background checks. County searches are often the most frequent cause of long turnaround times. Knowing which states or counties are most likely to yield delays can help you and your team set expectations with candidates who are experiencing longer turnaround times.
You can click a piece of data in any report to see a readout of the raw data that is included in the dashboard. You can do this globally or for a given set of filters (just make sure the filters are applied before you drill down).
Additionally, you can download the raw data for further analysis. Click Download Results to export into the format of your choice:
- TXT (tab-separated values)
- XLSX Excel Spreadsheet (Excel 2007 or later)
You’ll be able to select visualization options for your results, formatted or unformatted values, and set limits, then open the results in your browser or download them.