Analytics

Use Checkr Dashboard’s built in Analytics to review and evaluate your background check process. Checkr provides Analytics into the following data:

• Overview
• Adverse Action
• Positive Adjudication
• Candidate Experience
• Geography

Analytics Tools

These charts show the volume and turnaround time for background checks, and your most common candidate pool charges, exceptions, and adjudications, allowing you to fine tune your Positive Adjudication Matrix to increase efficiency within your teams.

To share Analytics charts with colleagues, click the sprocket icon at the far right of the tab to download as PDF.

Note: Ensure that your team consistently clicks the Engage button when finalizing the status of a candidate. If Engage is not selected, the data used to generate these reports will be inaccurate.

Filters

Each tab provides filters which allow you to customize your charts.

Use the pulldown menus for each filter to select how the filter will be applied (using options such as “is equal to”, “is blank”, “contains”, or “doesn’t end with”). Then enter a filter value, or click in the field to allow the Dashboard to automatically present a pulldown menu with available options. Click Run to regenerate the chart.

If multiple instances of a single filter are used, the Dashboard will return data that matches both filters.

Available filters vary by chart, and may include:

• Date: The date on which the report was ordered.
• Date (completed): The date on which the report was completed.
• Geo: The Geo used in the report.
• Package: The Package used in the report.
• Program: The Program used in the report.
• Screening: The Screening used in the report.
• Disposition: The final disposition for the report: Dismissed, Convicted, Pending, or Open Warrant.
• Disposition Date: The date on which the disposition entered by the court of jurisdiction.
• Charge Type: The severity of the charge: Petty Offense/Infraction, Misdemeanor, or Felony.
• County: The county for which the report was run.

Details

Click any data point in a report to see a table of the raw data used to generate the report. The Details page also allows you to download the raw data for further analysis.

From the Details page, click Download Results to export the report to the following formats:

• CSV
• TXT (tab-separated values)
• XLSX Excel Spreadsheet (Excel 2007 or later)
• JSON
• HTML
• Markdown

Overview

The Overview tab provides the following reports:

• Reports Ordered: Aggregates the number of reports ordered during the selected time period.
• Days Average Turnaround: Bar charts the average turnaround time for the reports ordered. Turnaround time for a report is calculated from report creation (candidate clicks Submit from an invitation link, client submits a manual order, or client initiates a Report using the Checkr API) to report complete (Report returns with status Clear, Consider, Suspended, or Completed (for credit reports only)).
• Distribution of Report Turnaround Time: Displays the percentage of completed reports by turnaround time.
• Report Status Breakdown: Pie charts the total number of reports for the selected period, broken out by status.

Analytics reports can be filtered by date, geo, package, program, and screening.

These reports help you understand your background check process in terms of volume and turnaround time. An increase in turnaround time, or unusual peaks and valley in report volume may indicate issues with your background check process.

If you notice unusual spikes or trends in these reports, drill down into the factors that might cause them. Are there variations by hiring department? By candidate pool? Or by geolocation?

Adverse Action

The Adverse Action tab offers the following reports:

• Adjudication Breakdown: Displays the percentage of reports returned Clear: Engaged or No Action, or Consider: No Action, Engaged, or Adverse Action, in relation to the total number of reports adjudicated for the selected time frame.
• Adjudication Breakdown Over Time: Charts the number of reports processed for the selected time period, broken out by adjudication result.
• Top Criminal Charge Categories Selected for Adverse Actions: Bar charts the number of criminal charges, broken out by category, selected, and not selected for Adverse Action.
• Top Failed MVR Rules Selected for Adverse Actions: Bar charts the number of MVR rules failed, broken out by selected and not selected for adverse actions.
• Adversable Screenings Leading to Adjudication Decisions (Non-Criminal/Non-MVR): Bar charts the number of screenings returned as Consider, broken out by action taken (no action, engaged, or Adverse Action).
• Adverse Action by Candidate Profile: Bar charts the percentage of candidates adverse actioned by charge type and conviction status.

These reports can be filtered by date, geo, package, and program.

Use these reports to determine which charges are most frequent for your candidate pool, and which most often result in Adverse Actions. This information can then be used to determine if your Adjudication Matrix should be adjusted to better streamline the adjudication process. It can also be used to determine if your team is evaluating candidates fairly and consistently across different geolocations.

Use the Adverse Action by Candidate Profile report to help determine how your adjudication criteria are affecting your available talent pool. This report allows you to better turn your hiring criteria by providing insight into the relationship of engaged to adverse actions by Consider status. The result is an optimized candidate experience, improved conversion rates, and alignment with Checkr’s Fair Chance mission.

If you find that certain offense types consistently yield engaged/hired candidates, use the Positive Adjudication Matrix (PAM) to filter them out from returned reports, and thereby reduce the number of reports requiring manual review. For example, if marijuana possession is rarely used as a reason to Adverse Action a candidate, change your PAM settings to de-emphasize this charge.

Positive Adjudication

The Positive Adjudication tab provides the following reports:

• Charges Caught By Matrix Over Time: Charts the number of County, State, and National Criminal charges filtered out of reports by your Adjudication Matrix, over time.
• Top Charge Categories Caught By Matrix: Bar charts the number of County, State, and National Criminal charges filtered by your Adjudication Matrix, sorted by category.
• Reports Saved From Consider (over time): Charts the number of reports returned Clear, rather than Consider, due to your Adjudication Matrix settings.

These reports can be filtered by date, geo, package, and program.

Use these reports to determine which are your most common charge categories, and how many reports were marked Clear, rather than Consider, as a result of your Positive Adjudication Matrix settings.

This information can help you determine how your Positive Adjudication Matrix affects the number and type of charges that require your team’s review. Charges filtered by the Matrix are not passed on to your team for review. Their appearance on a screening does not change its status from Clear to Consider.  

For example, you might decide that a charge of fishing without a license is irrelevant for a delivery person position. Change the settings in your Adjudication Matrix to filter these charges out of consideration for that position’s background check package. Once filtered, reports returned for the position that include a charge of fishing without a license will be marked Status: Clear, and will not require your team’s review.

Candidate Experience

The Candidate Experience tab provides the following reports:

• Top Exception Type Breakdown: Displays the top five exception types, broken out by their percentage of the whole.
• Exception Types Over Time: Bar charts the number of top five exception types by week.
• Exception Types Segmented By Status: Bar charts the top five exception types for the selected time frame, broken out by current status: Pending, Resolved, or Suspended.
• SSN Trace Exception reports: Provide line graphs and bar charts breaking down SSN Trace exception returns.
• Motor Vehicle Record reports: Provide line and bar charts which display the effects of your custom MVR rules, allowing you to fine tune these rules to optimize your hiring funnel.

These reports may be filtered by date, geo, package, and program.

These reports aggregate the most common exceptions presented to your candidates, helping you to troubleshoot the application process and messaging. Use these reports to help determine if:

• The number of exceptions presented to candidates is on the rise.
• A single exception is most frequently sent to the majority of candidates.
• Suspended reports are commonly the result of a specific exception.

A high volume of exceptions might be resolved by changing the messaging in your candidate workflow. For example, you might suggest that candidates more carefully review their applications for typos, or that they use the Checkr Candidate Portal to ensure that they have submitted the information necessary to resolve any exceptions in their process.

SSN Trace Exception

Use these charts to predict anomalies and risks in onboarding for your candidates, especially by geography. These additional insights help deliver increased productivity and operational efficiency.

The Checkr Dashboard provides the following reports:

• SSN Traces by Day: Graphs the total number of SSN Traces run by your account per day.
• SSN Exception Types by Day: Graphs the exception types per day.
• SSN Resolutions by Day: Compares the number of exceptions to the number resolved per day.
• SSN Resolutions by Type: Bar charts the number of resolutions by type per day. 
• Exceptions by Geo (Top 5): Bar charts the number of exceptions by Geo and by type per day.
• Exceptions by Geo (Full Results): Lists the number of exceptions by Geo.
• Exception Rate by Geo over time: Graphs the number of exceptions by type and by Geo for the following exception types: thin file, data mismatch, Death Master File hit, and invalid issuance year.

Motor Vehicle Record

Use these reports to fine tune your custom MVR rules to optimize your hiring funnel.

The Checkr Dashboard provides the following reports:

• MVR Reports Cleared by Day: Graphs the number of reports automatically marked Clear according to your custom rules per day.
• Consider Reports by Day: Graphs the number of reports marked Consider by your custom rules per day.
• Consider Rate Over Time: Graphs the number of reports marked Consider over time.
• Engage Rate Over Time: Graphs the number of candidates Engaged after having a report returned as Consider, over time.
• MVR Reports by Geo (Top 5 and Full Results): Charts the number of MVR Reports ordered, and marked Clear, Consider, and Engage by your account's Geos.

Geography

The Geography tab offers the following reports:

• Criminal Search Average Turnaround Time by State (in days): A US map showing the average time needed to complete a criminal search by state.
• Criminal Search Average Turnaround Time by County (in days): A US map showing the average time needed to complete a criminal search by county.
• Criminal Search Average Turnaround Time and Volume by County: A US map showing the average time needed to complete a criminal search by county.

These reports can be filtered by date, geo, package, program, and county.

Use these reports to better understand the time required to complete criminal background checks by state or county. Mousing over a state or county will display turnaround times specific to the selected geographic area.

Use this information to better set expectations with candidates when estimating how long their background check might take. Note that County searches often take longer than other screenings, and may create unexpected delays for an individual candidate’s background check to complete.