On the Analytics page of the Checkr Dashboard, you can review and evaluate your background check process. Charts on your Analytics page vary by how many candidates you check and the packages or account features you have. You can also filter charts and download chart data.
Important
For charts to be accurate, your team must consistently select the Engage button to finalize a candidate's status.
Play the Checkr Academy video below to learn how to access analytics in the Checkr Dashboard.
Overview
The Overview tab shows your account's reports during the selected date range with the information below:
- Completion and adjudication rate
- Turnaround times
- Outcomes
The Volume section provides the charts below:
- Invitations completed: If you don't use the "Order background check" button, this value is empty. List the number of invitations created during the selected date range. List the number of invitations completed as a percentage of the number created.
- Reports completed: List the total number of reports completed during the selected date range. List the number of reports completed as a percentage of the number created.
- Reports adjudicated: List the number of reports completed and adjudicated during the selected date range. List the number of reports adjudicated as a percentage of the number completed.
- Report status & Report status by day: Chart the number of reports created during the selected date range and their current status. Possible statuses are Complete, Dispute, Pending, or Suspended. Results appear by day for the selected date range.
- Report outcome & Report outcome by day: Chart the number of reports created during the selected date range and their current outcome. Possible outcomes are Clear, Consider, or other. Outcomes appear by day for the selected date range.
The Turnaround Time section provides the charts below:
-
TAT summary: List the average turnaround time in days for invitations, reports, and adjudication.
- Minimum
- Median
- Average
- 90th percentile
- Maximum
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TAT metrics: The metric reported for the row:
- Invitation: The time between an invitation’s creation and the candidate completing it
- Report: The time between a report’s creation and its completion
- Adjudication: The time between a report’s completion and its first adjudication decision
-
TAT drilldown: List the turnaround time for all reports created during the selected date range by the measures below:
- Turnaround time (in hours) for the report’s invitation completion
- Report completion
- Report adjudication
Reports without invitations, or without adjudication, are blank for those columns.
- Report TAT distribution: Show the distribution of turnaround times (in days) for reports created within the selected date range.
- Report TAT by package: Show the distribution of turnaround times (in days) by package for reports created within the selected date range.
- Pending and suspended reports awaiting candidate information: List the delay types for long pending and suspended reports. List the number of reports pending or suspended because of these delays.
Note
This report won't include data from the most recent 24 hours.
- Info request type: The unresolved candidate delay responsible for the screening’s status of Pending or Suspended
- Pending reports created: The number of reports created during the selected date range that currently have the Pending status
- Suspended reports created: The number of reports created during the selected date range that currently have the Suspended status
- Average days since report creation: The average number of days since the report was created