On the Analytics page of the Checkr Dashboard, you can review and evaluate your background check process. Charts on your Analytics page vary by how many candidates you screen and the Checkr packages or account features you have. You can also filter charts and download chart data.
Important
For charts to be accurate, your team must consistently select the Engage button to finalize a candidate's status.
Overview
The Overview tab shows your account's reports during the selected date range with the information below:
- Completion and adjudication rate
- Turnaround times
- Outcomes
The Volume section provides the charts below:
- Invitations completed: If you don't use the Order background check button, this value is empty. List the number of invitations created during the selected date range. List the number of invitations completed as a percentage of the number created.
- Reports completed: List the total number of reports completed during the selected date range. List the number of reports completed as a percentage of the number created.
- Reports adjudicated: List the number of reports completed and adjudicated during the selected date range. List the number of reports adjudicated as a percentage of the number completed.
- Report status & Report status by day: Chart the number of reports created during the selected date range and their current status. Possible statuses are Complete, Dispute, Pending, or Suspended. Results appear by day for the selected date range.
- Report outcome & Report outcome by day: Chart the number of reports created during the selected date range and their current outcome. Possible outcomes are Clear, Consider, or other. Outcomes appear by day for the selected date range.
The Turnaround Time section provides the charts below:
- TAT summary: List the average turnaround time in days for invitations, reports, and adjudication.
- Minimum
- Median
- Average
- 90th percentile
- Maximum
- TAT metrics: The metric reported for the row:
- Invitation: The time between an invitation’s creation and the candidate completing it
- Report: The time between a report’s creation and its completion
- Adjudication: The time between a report’s completion and its first adjudication decision
- TAT drilldown: List the turnaround time for all reports created during the selected date range by the measures below:
- Turnaround time (in hours) for the report’s invitation completion
- Report completion
- Report adjudication
Reports without invitations, or without adjudication, are blank for those columns. - Report TAT distribution: Show the distribution of turnaround times (in days) for reports created within the selected date range.
- Report TAT by package: Show the distribution of turnaround times (in days) by package for reports created within the selected date range.
- Pending and suspended reports due to unresolved candidate exceptions: List the exception types for long pending and suspended reports. List the number of reports pending or suspended because of these exceptions.
Note
This report won't include data from the most recent 24 hours.
- Exception type: The unresolved candidate exception responsible for the screening’s status of Pending or Suspended
- Pending reports created: The number of reports created during the selected date range that currently have the Pending status
- Suspended reports created: The number of reports created during the selected date range that currently have the Suspended status
- Average days since report creation: The average number of days since the report was created
Criminal
The Criminal tab shows SSN trace and criminal searches in reports from your account during the selected date range with the information below:
- Completion and turnaround times
- Search outcomes
- Map of all counties in the United States, color-coded for those counties' county criminal search turnaround times
The SSN Trace and Criminal Screenings Volume section includes the charts below:
- Screenings created: Show the number of SSN trace and criminal screenings ordered during the selected date range.
- Screenings pending: Show the number of SSN trace and criminal screenings that currently have the Pending status. This information also appears as a percentage of the total number of criminal screenings created during the selected date range.
- Screenings consider: Show the number of complete SSN trace and criminal screenings with the Consider status. This information also appears as a percentage of the total number of criminal screenings created during the selected date range.
- Screenings created by day: Show the number of criminal screenings created during the selected date range by day and by criminal screening type:
- County criminal records
- Sex offender registry
- Federal criminal records
- Federal district criminal
- State criminal records
- Global watchlist records
- Municipal criminal records
- National criminal database
- Screenings status: Show the status of SSN trace and criminal screenings created during the selected date range in two ways. The status can be Complete, Pending, or Suspended.
- As a total
- As a percentage of all criminal screenings created for the date range
- Complete screenings by day: Show the number of SSN trace and criminal screenings created during the selected date range that have completed by the measures below:
- Screening type
- Day created
- Pending screenings by day: Show the number of SSN trace and criminal screenings created during the selected date range that remain in Pending status by the measures below:
- Screening type
- Day created
- Criminal screenings outcomes: Show Clear or Consider outcomes for criminal screenings created during the selected date range by screening type.
- Clear criminal screenings by day: Show the number of criminal screenings created per day with a Clear outcome by screening type.
- Consider criminal screenings by day: Show the number of criminal screenings created per day with a Consider outcome by screening type.
- Adverse media outcomes: Show Clear or Consider outcomes for adverse media searches created during the selected date range by screening type.
- Clear adverse media by day: Show the number of adverse media searches created per day with a Clear outcome by screening type.
- Consider adverse media by day: Show the number of adverse media searches created per day with a Consider outcome by screening type.
The SSN Trace and Criminal Screenings Turnaround Time section includes the charts below:
- County Criminal Check TAT in hours: Map the average turnaround time for all criminal screenings by United States county. Average turnaround time has a scale from blue to red. Light blue is for the shortest turnaround times. Bright red is for closed counties or counties with turnaround times longer than 10 days. White means that the county had no available data.
- County TAT in hours: List the average turnaround time for criminal screenings by US counties.
- Screenings TAT summary: List the turnaround times below for each screening type started during the selected date range. Turnaround time is from screening creation to completion.
- Minimum
- Average
- Median
- 90th percentile
- Maximum
- Screenings TAT drilldown: List each report including an SSN trace or criminal screening created during the selected date range by report ID by the measures below
- SSN trace or criminal screenings that each report includes
- Creation and completion timestamps
- Turnaround time in both days and hours.
Motor vehicle records (MVR)
The MVR tab shows motor vehicle records in reports from your account during the selected date range with the information below:
- Completion rate
- Outcome
- Map of all United States states color-coded for states' MVR search turnaround times
The MVR Volume section includes the charts below:
- MVRs created: Show the total number of MVR screenings in reports for the selected date range and the total number of MVRs completed for that set.
- MVRs created by day: Show the total number of MVR screenings in reports for the selected date range by day.
- MVR status: Show the current status (Complete, Pending, or Suspended) for all MVR screenings in reports created during the selected date range.
- MVR status by day: Show the current status for all MVR screenings created during the selected date range by report creation date.
- MVR outcome: Show the Clear or Consider outcome of all completed MVR screenings created during the selected date range.
- MVR outcome by day: Show the Clear or Consider outcome of all completed MVR screenings created during the selected date range by report creation date.
The MVR Turnaround Time section includes the charts below:
- State MVR TAT in hours and DMV closures: Map the average turnaround time for all MVR screenings by United States state. Average turnaround time has a scale from blue to red. Light blue is for the shortest turnaround times. Bright red is for closed counties or counties with turnaround times longer than 10 days. White means that the county had no available data.
- State TAT in hours and DMV closures: List the average turnaround time for MVR screenings by United States state, whether the state closed its DMV, how long ago, and why.
- MVR TAT summary: List the turnaround times below for each MVR screening from the account. Turnaround time is from report creation to completion.
- Minimum
- Average
- Median
- 90th percentile
- Maximum
- MVR TAT drilldown: List each report that included an MVR screening created during the selected date range by the measures below:
- Report ID
- MVR creation and completion timestamps
- Turnaround time in both days and hours
Verifications
The Verifications tab shows health checks and employment and education verifications from your account's reports during the selected date range with the information below:
- Completion rate
- Turnaround time
- Outcome
The Health Checks & Verifications Volume section includes the charts below:
- Drug checks created: Show the number of drug checks ordered during the selected date range and the number that completed.
- Health checks created: Show the number of occupational health checks ordered during the selected date range and the number that completed.
- Education created: Show the number of education verifications ordered during the selected date range and the number that completed.
- Employment created: Show the number of employment verifications ordered during the selected date range and the number that completed.
- Health checks and verifications created by day: Show the number of health checks and verifications created during the selected date range by the measures below:
- Drug check
- Education verification
- Employment verification
- Occupational health check
- Day
- Screening type:
- Health checks and verifications status: Show the status of health checks and verifications created during the selected date range in two ways. Status can be Complete, Pending, or Suspended.
- As a total
- As a percentage of all similar screenings created for the date range
- Complete health checks and verifications by day: Show the number of health checks and verifications created during the selected date range and which ones completed by the measures below:
- Screening type
- Day created
- Pending health checks and verifications by day: Show the number of health checks and verifications created during the selected date range that remain pending by the measures below:
- Screening type
- Day created
- Health checks and verifications outcome: Show the Clear or Consider outcome for health checks or verifications created during the selected date range by screening type.
- Clear health checks and verifications by day: Show the number of health checks and verifications created per day with a Clear outcome by screening type.
- Consider health checks and verifications by day: Show the number of health checks and verifications created per day with a Consider outcome by screening type.
The Health Checks & Verifications Turnaround Time section includes the charts below:
- Health checks and verifications TAT summary: List the turnaround times below for each health check or verification started during the selected date range. Turnaround time is from report creation to completion.
- Minimum
- Average
- Median
- 90th percentile
- Maximum
- Health checks and verifications TAT drilldown: List each report including a health check or verification created during the selected date range by the measures below:
- Report ID
- Health check or verification on each report
- Creation and completion timestamps
- Turnaround time in both days and hours
Continuous
The Continuous tab shows the information below:
- How many candidates are enrolled and unenrolled in continuous subscriptions for the selected date range
- Data sources that triggered reports for these candidates
- Adjudication results
The Continuous section includes the charts below:
- Active continuous subscriptions: Show the total number of candidates enrolled in continuous subscriptions.
- Continuous subscriptions enabled: Show the number of candidates enrolled in continuous subscriptions during the selected date range.
- Continuous subscriptions disabled: Show the number of continuous checks disabled during the selected date range.
- Enrollments by week: Show the number of continuous subscriptions enabled by week.
- Unenrolled by week: Show the number of continuous subscription enrollments canceled during the selected date range. Enrollments can be canceled for one of two reasons:
- The customer manually cancels enrollment.
- The candidate has a report with the adjudication status of Post-adverse action.
The Reports section includes the charts below:
- Continuous report funnel: Show the transition of reports created during the selected date range through the continuous subscription process.
- Reports created: Show the total number of continuous reports created within the specified date range.
- Reports completed: Show the subset of reports created that completed during the specified date range.
- Reports Consider: Show the subset of reports created that completed with a report status of Consider.
- Reports Adverse Actioned: Show the subset of reports completed with the Consider status that had adverse action.
- Unenrolled: Show the number of candidates unenrolled in continuous services either by the customer or because of a post-adverse action decision for that candidate.
- Continuous data sources: Show the origin of data triggering a new report during the selected date range for candidates enrolled in Continuous Crim or Continuous MVR.
Adjudication
The Adjudication tab provides an overview of your adjudication systems for your account's reports during the selected date range.
Use these charts to determine the most common charges for your candidate groups and which ones most often result in adverse actions. You can then use this information to determine whether to adjust your Assess rules or your adjudication matrix to improve the adjudication process. You can also learn whether your team is evaluating candidates fairly and consistently in different locations.
The Report Adjudication section includes the charts below:
- Reports completed: Show the number of reports created during the selected date range in two ways:
- As a raw number
- As a percentage of reports created
- Reports adjudicated: Show the number of reports created during the selected date range that have been adjudicated in two ways. Adjudicated reports have a status of Engaged, Pre-adverse action, or Post-adverse action.
- As a raw number
- As a percentage of reports completed
- Reports unblocked by PAM or Assess: Show the number of reports created during the selected date range that PAM or Assess unblocked in two ways.
- As a raw number
- As a percentage of reports completed
Note
Reports that PAM unblocked means that PAM hides all reportable charges and the report has the Clear outcome. Reports that Assess unblocked means that the report outcome is Consider and the Assess label is Eligible.
- Report funnel
- Reports created: Show the total number of reports created during the selected date range. This number includes manually created reports and candidate-completed invitations.
- Reports completed: Show the number of reports completed out of all reports created during the selected date range. Incomplete reports might be in progress, pending, or suspended.
- Reports Engaged: Show the number of reports with an Eligible outcome and an Engaged adjudication decision.
- Report lifecycle: Show the lifecycle of reports created during the selected date range, from creation through completion and adjudication.
- Report lifecycle summary: List the number of reports created during the selected date range by the measures below:
- Status: Complete or Pending
- Outcome: Clear or Consider
- Assess decision: Eligible, Escalated, or no decision
- Adjudication (if applied through the Checkr Dashboard or API)
The Criminal Screening Adjudication section includes the charts below:
- Reports unblocked by PAM: Show the number of reports created during the selected date range for which PAM hid all reportable charges, resulting in a Clear report outcome.
- Charges unblocked by PAM: Show reports created during the selected date range that PAM unblocked by the measures below:
- Screening
- Charge category and subcategory
- Charge type
- Whether the charge was dismissed
- Reports unblocked by Assess: Show the number of reports created during the selected date range with the Consider report outcome and the Assess label of Eligible.
- Charges unblocked by Assess: Show reports created during the selected date range that Assess unblocked by the measures below:
- Screening
- Charge category and subcategory
- Charge type
- Reports adverse actioned: Show the number of reports created during the selected date range that resulted in adverse action.
- Charges on adverse actioned reports: Show all reported charges on reports that resulted in adverse action by the measures below:
- Screening
- Charge category and subcategory
- Charge type
Assess adjudication is available only for United States screenings.
The Assess Overview section includes the charts below:
- Assess start date: The date that the account started using Checkr Assess for reports
- Reports in pre-Assess benchmark: The number of reports created in the 3 months before the Assess start date
- Reports assessed in date range: The number of reports created in the selected date range that were completed and assessed
The Assess Efficiency and Fairness Impact section includes the charts below:
- Reduction in Consider reports requiring manual adjudication: Compare the number of Consider reports requiring manual adjudication for the 3 months before Assess and the selected date range. To calculate the percentage, subtract the rate before Assess from the rate after Assess and divide the result by the rate before Assess.
- Reduction in adverse action rate of Consider reports: Compare the number of Consider reports resulting in an adverse action for the 3 months before Assess and the selected date range. To calculate the percentage, subtract the rate before Assess from the rate after Assess and divide the result by the rate before Assess.
- Consider reports requiring manual adjudication: Show the percentage of Consider reports requiring manual adjudication for the 3 months before Assess and the selected date range.
- Adverse action rate of Consider reports: Show the percentage of Consider reports resulting in adverse action for the 3 months before Assess and the selected date range.
The Assess Turnaround Time Impact section includes the charts below:
- Reduction in average manual adjudication TAT: List the reduction in average adjudication turnaround times from the 3 months before Assess to the selected date range. Adjudication TAT is the time between a report’s completion and its first adjudication decision.
Note
If you upgrade a report, the turnaround time won't include adjudication that happened before the upgraded report completed.
- Reduction in % of adjudication over overall TAT: Show the percentage reduction in overall turnaround time from the 3 months before Assess to the selected date range.
- Average manual adjudication TAT: Show the average number of hours from report completion to manual adjudication for the 3 months before Assess and the selected date range.
- % of adjudication over overall TAT saved: Show the percentage of reports’ turnaround time required for adjudication for both the 3 months before Assess and the selected date range. Report turnaround time measures from report creation to adjudication.
Continuous check adjudication is available only for United States screenings.
The Continuous Check Adjudication section provides the Reports Adverse Actioned chart. This chart lists the number of reports created during the selected date range that resulted in adverse action because of a Continuous Check report. The information appears both as a raw number and as the percentage of reports completed.
MVR adjudication is available only for United States screenings.
The MVR Adjudication section includes the charts below:
- Reports with failed MVR rule: List the number of reports created during the selected date range that included an MVR screening that caused a Consider outcome.
- MVR rules applied: List the total numbers of reports created during the selected date range for each rule applied and the MVR report's information:
- Status: Complete or Suspended
- Outcome: Consider or not available
The Manual Adjudication section includes the charts below:
- Reports manually adjudicated: List the number of reports that your team manually adjudicated, or set to an option below through the Checkr Dashboard:
- Engaged
- Pre-adverse action
- Post-adverse action
- Report volume and average TAT by adjudicator: Show each adjudicator's number of processed reports and the average turnaround time.
- Pre-adverse action rate by adjudicator: Show each adjudicator's percentage of reports resulting in adverse action.