This article will help you:
- Determine which checks are in your package
- Understand a basic report package
- Learn where to look for more info on other Checkr products
This article is intended for users with Admin or Requester roles.
Determine which checks are in your package
A package refers to the checks conducted once the candidate authorizes their background check. You can view your selection of packages on the Home section of the dashboard.
For more information on the products Checkr offers, see the Screenings section in the Help Center.
Please contact Checkr Customer Support for questions about the options we offer, or to configure packages specific to your needs.
When you order a background check package on the Checkr Dashboard, you'll see which checks it includes:
Basic report package
Most checks begin with a "basic" report package, which includes the most common searches:
- Social Security Number Trace
- Sex Offender Registry Check
- Global Watchlist Check
- National Criminal Database Check
These searches cannot be run as standalone searches, and are always run as a group.
Social Security Number (SSN) Trace
The SSN Trace is run first, and provides verification that the SSN exists, what state it was issued, what year it was issued, and all known names (AKAs) and addresses associated with the SSN.
Data returned from the SSN Trace, including previous addresses and possible aliases, is then used as a pointer to run a County Criminal Records Check, searching specific counties for records.
Process: Credit Bureau records are checked against the name, date of birth and SSN submitted by each candidate. All discrepancies are vetted by Checkr’s QA team prior to initiating the remaining checks.
For more information, please see Social Security Number (SSN) Trace in the Screenings section of the Checkr Help Center.
Sex Offender Registry Check
A nationwide search of all 50 states and the District of Columbia’s sex offender registry for all levels of registered sex offenders. Search includes type(s) of offense and identifiers, such as Date of Birth (DOB).
Process: A near instantaneous database search. All potential records are vetted by Checkr’s professional QA team to ensure maximal accuracy.
For more information, please see Sex Offender Registry Check in the Screenings section of the Checkr Help Center.
Global Watchlist Records Check
Searches for terrorists and individuals excluded/barred by the US government and foreign entities. Also includes a sanctions search to identify individuals who are included in government sanction databases.
Process: A near-instantaneous database search. All potential records are vetted by Checkr’s professional QA team to ensure maximal accuracy.
For more information, please see Global Watchlist Records Check in the Screenings section of the Checkr Help Center.
National Criminal Records Check
A “pointer” database of over 900 million records is queried instantly.
Process: A near instantaneous database search, delays only occur when a record requires additional review by the Quality Assurance team.
Note that this is different from a Federal Criminal Records Check.
For more information, please see National Criminal Records Check in the Screenings section of the Checkr Help Center.
County Criminal Records Check
If the basic report package returns any pointers to possible data in specific counties, a County Criminal Records Check is initiated. All felony and misdemeanor records identified on the National Criminal Records Check are verified at the source county courthouse. A County Criminal Records Check is conducted in one or more of the following:
- Current County Check: In the county where the candidate has most recently resided.
- Unlimited County Checks: In all counties where the candidate had a registered address during the past seven years.
Process: This is a largely human search, both for Checkr and for other consumer reporting agencies. However, Checkr’s proprietary software ensures more consistent quality across the efforts of many contributors. Checkr sends licensed and insured court researchers into each respective courthouse to search for records.
For more information, please see County Criminal Records Check in the Screenings section of the Checkr Help Center.
Comments
6 comments
What does consider mean
Hi Valerie,
Great question!
A consider status means the report is complete and contains some information for you to evaluate. This information may contain criminal records, Motor Vehicle Report violations that do not meet your Motor Vehicle Report criteria, Employment and/or Education verifications that were not an exact match, or other records for your adjudicators to review.
I'm sharing a Help Center article that outlines each status in the Checkr Dashboard: What does each status of a report indicate?
How do I add an International Screening to my company's background check package? I've contacted Checkr Customer Support several times and haven't gotten a response.
Hi Rebecca,
Great question! You're on the right track. The customer support team can assist you in adding an International Screening to your company's background check package. I see you've already logged a ticket, so a member of the team will be in touch soon to get you set up.
Buenos Dias
saludos !!!!
he tratado comunicarme con checkr support en varias ocasiones y no recibido ningun tipo de servicio o de ayuda .
solicite trabajo en doordash y cuando estaba realizando los pasos para registrarme me piden documentos de antecedente penales pero cuando puse mi numero de seguro social no me salio nada y tampoco pude terminar el proceso que debo de hacer
Hi Destiny,
Great question! I'm sharing an article from our Candidate Help Center that answers your question: How do I submit a document to Checkr
The Candidate Help Center offers answers to many common questions about having your background check run. Check them out here: Candidate Help Center
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