Direct candidates to Checkr resources
Checkr provides self-serve resources to support candidates during and after their background checks.
Candidate Portal
Candidates log in to Checkr's mobile-friendly Candidate Portal using their PII. Candidates use the Candidate Portal to do the tasks below:
- Find the status of their background check.
- Access a copy of their completed report.
- Upload documents.
- Dispute a report.
- Download previous reports. For completed reports unavailable through the portal, candidates can request a copy from the Candidate Experience team.
Play the Checkr Academy video below to learn how candidates can access self-serve resources via the Candidate Portal.
Candidate Help Center
Checkr provides help documentation for both customers and candidates. Encourage candidates to visit the candidate Help Center for answers to common questions.
Checkr Candidate Experience team
The Checkr Candidate Experience team makes the background check experience personal, simple, and fast. The team works in the United States (US) and offers support in both English and Spanish. The team supports candidates any time after Checkr begins their background checks.
Refer candidates who contact you about the topics below to the Checkr Candidate Experience team:
- Email address update
- Incorrect birth date or SSN in application
- Nickname in application