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How do I reset my password or unlock my account?

James
  • Updated

This article will help you:

Log into Checkr Dashboard

When logging into Checkr, you have the option to use your email address, or to log in using your GitHub or Google account credentials (if your organization has enabled this functionality).

Change or Reset your password

If you want to change your password:

  1. Log into the Checkr Dashboard
  2. go to the Account Settings section
  3. There, you'll find the Change your Password section.

If you forgot your password, click Don't remember your password?

ResetCheckrPassword.png

Enter your email to receive a password reset email.

ResetCheckrPassword-2.png

Your password reset token will be valid for four hours.

Sometimes password reset emails end up in your email's Spam folder, so be sure to check there if you don't receive an email. If the password reset email doesn't work, then check to see if you received more than one email. Then try using the more recent email to reset your password.

Help, I've been locked out of my account!

If you fail ten password attempts, your account will be locked. To unlock your account, ask an admin on your team to assist you with resetting your password.

Unlock users' passwords as an admin

To unlock a users' account and issue password reset email, follow these steps:

  1. Log into the Checkr dashboard and go to Account Settings > Users
  2. Find the user you wish to unlock, and click unlock
    account_settings_-_users_-_unlock_copy.png

Make sure the user receives their password reset email (since it can end up in the Spam folder), and if the user receives more than one email, have them use the most recent one to reset their password.

If you are the only admin on your account and have been locked out, please contact Checkr Customer Support.

What are Checkr's password requirements?

Whether you're creating a password for the first time or resetting your password, Checkr will evaluate the strength of your password to make sure that it is secure and not easily guessed.

Passwords must be at least 8 characters long, and we don't restrict the use of numbers or special characters.

As you create a new password, the system will provide feedback on password strength. If your password is easily guessed, or has been exposed in a leak online, Checkr will prevent you from using it. We believe this approach is more secure than traditional strict-password standards, as a password like P@ssword1 would typically clear strict-password requirements, but it is actually easy to guess.

Create a strong password for your Checkr account

If you're having trouble coming up with a password that meets our requirements, use a long, random, and unique string of characters. You can use a passphrase, but it shouldn't be a common phrase from a book, movie, TV show, etc. as those are commonly used.

To choose and store a secure password, use secure password manager like LastPass or 1Password to generate and auto-fill unique passwords for each site you visit, including Checkr.

 

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