How do I reset my password or unlock my account?

This article will help you:

• Log into the Checkr Dashboard
• Create a strong password for your Checkr account
• Reset your password
• Unlock users' passwords as an admin

When logging into Checkr, you have the option to use your email address, or (if your organization allows it), to single sign-on (SSO) using GitHub or Google.

Change or reset your password

If you want to change your password, log into the Checkr Dashboard and go to the Account Settings section. There, you'll find the Change your Password section.

If you forgot your password, click Forgot your password? and enter your email to receive a password reset email. Your password reset token will be valid for four hours.

Note: Sometimes password reset emails end up in your email's Spam folder, so be sure to check there if you don't receive an email. If the password reset email doesn't work, then check to see if you received more than one email. Then try using the more recent email to reset your password.

Help, I've been locked out of my account!

If you fail five password attempts, your account will be locked. To unlock your account, ask an admin on your team to follow these steps:

1. Log into the Checkr dashboard and go to Account Settings > Users
2. Find the user you wish to unlock, and click unlock
   

Make sure the user receives their password reset email (since it can end up in the Spam folder), and if the user receives more than one email, have them use the most recent one to reset their password.

NOTE: If you are the only admin on your account and have been locked out, reach out to clients@checkr.com

What are Checkr's password requirements?

Whether you're creating a password for the first time or resetting your password, Checkr will evaluate the strength of your password to make sure that it is secure and not easily guessed.

Passwords must be at least 9 characters long, and we don't restrict the use of numbers or special characters.

As you create a new password, the system will provide feedback on password strength. If your password is easily guessed, or has been exposed in a leak online, Checkr will prevent you from using it. We believe this approach is more secure than traditional strict-password standards, as a password like P@ssword1 would typically clear strict-password requirements, but it is actually easy to guess.

For example, in the image below, the user tried to enter a password that was one of the 100 most commonly used passwords, which would be easy for a hacker to guess.

If you're having trouble coming up with a password that meets our requirements, use a long, random, and unique string of characters. You can use a passphrase, but it shouldn't be a common phrase from a book, movie, TV show, etc. as those are commonly used.

To choose and store a secure password, use secure password manager like LastPass or 1Password to generate and auto-fill unique passwords for each site you visit, including Checkr.