Checkr Health

This article will help you understand:

• The Checkr Health Check
• The process for requesting Checkr Health Check
• The candidate’s experience

Find answers to your questions in the Checkr Health FAQs article.

Checkr Health Check

Checkr Health combines drug with occupational health checks, allowing you to evaluate your candidates’ physical fitness for your job requirements. Drug checks allow companies to test their candidates for a broad range of substances to reduce the costs and risks associated with the impact of drug abuse. Occupational Health Checks allow you to test for the physical requirements of a position, including vision tests, respirator fit tests, and tests for TB and other communicable diseases. 

Checkr partners with eScreen to offer a wide variety of drug checks and occupational health checking services. This partnership allows Checkr Health to provide candidates access to over 6100 labs across the country, that provide a single location for both drug checks and occupational health checks.

Some states have specific laws or guidelines relating to drug and occupational health checks in relation to employment. For example, most states require a conditional offer of employment be made before requiring candidates to submit to a drug test or occupational health check. Please work with your legal counsel to ensure that you are meeting these requirements.

For more information on available checks, and to enable Health Check on your account, please contact Checkr Customer Support.

The process for requesting Checkr Health check

When a position requires a Checkr Health check:

1. Requesters issue an invitation to participate in the background check process (which includes a step to schedule their Health Checks)

2. Candidates must then schedule and complete their appointment before the deadline set by customers. (The default is 3 days. Work with your Checkr Customer Success representative to customize this deadline.)

3. Results are posted to the Checkr Dashboard as follows:

When an occupational health check has been completed, results are posted to the Checkr Dashboard and to the Candidate Portal.

When a drug test has been completed, results are returned to Checkr as Negative or Non-Negative. To view results, click Health Report on the candidate’s background check. 

• Negative indicates that the test revealed no evidence of the listed substance.
• Non-Negative indicates that the test revealed evidence of one or more of the listed substance(s). (For more information on specific non-negative results, please contact Checkr Customer Support.)

4. Non-Negative results are submitted to a Medical Review Officer (MRO) for additional processing. 

MROs make three attempts in 72 business hours to contact the candidate to discuss any Non-Negative results. During the interview, the MRO will question the donor to determine if there is a legitimate medical explanation for the test results. 

NOTE: Any prescription information provided by the donor will then be confirmed with the originating pharmacy. 

In accordance with the interview findings and relevant prescription information, the MRO will make a final determination of the result.  Once the result has a verified disposition, Checkr returns the result through the Checkr Dashboard.

• If the MRO is unable to reach the donor during this time, results will remain Pending for an additional 72 business hours to allow the candidate to return the call. 
• If the candidate does not respond, the result will be posted to the Dashboard and included in the final report as “Positive-UTCD” (Unable To Contact Donor).

NOTE: During the review process, the results will remain Pending in the Checkr Dashboard.

The candidate’s experience

Checkr offers a mobile-optimized, easy-to-use Occupational Health and Drug Check scheduling flow that allows candidates to schedule one test for all required checks, access the candidate check pass (or “passport”), and view results within the same system.

To complete their check, 

1. Candidates will receive an invitation to authorize a background check, which will include the request for a drug and/or occupational health check.
2. Upon receiving the invitation, candidates enter their information, review the necessary disclosures, and provide consent.
3. Candidates then schedule their required test(s) at a lab of their choosing based on the expiration window of the donor pass.
4. Candidates then download and print their Check Pass and report to the lab to submit to their drug and/or occupational health test.
5. Results:
   • Negative indicates that the test revealed no evidence of the listed substance and are posted in the Candidate Portal
   • Non-Negative indicates that the test revealed evidence of one or more of the listed substance(s).  (For more information on specific non-negative results, please contact Checkr Candidate Experience.)

6. Non-Negative results are submitted to a Medical Review Officer (MRO) for additional processing. 

MROs make three attempts in 72 business hours to contact the candidate to discuss any Non-Negative results. During the interview, the MRO will question the donor to determine if there is a legitimate medical explanation for the test results. 

NOTE: Any prescription information provided by the donor will then be confirmed with the originating pharmacy. 

In accordance with the interview findings and relevant prescription information, the MRO will make a final determination of the result.  Once the result has a verified disposition, Checkr returns the result through the Checkr Dashboard.

• If the MRO is unable to reach the donor during this time, results will remain Pending for an additional 72 business hours to allow the candidate to return the call. 
• If the candidate does not respond, the result will be posted to the Dashboard and included in the final report as “Positive-UTCD” (Unable To Contact Donor).