This article will help you:
- Understand Checkr’s default duplication protection for candidates and for reports
- Understand the SSN Already Taken error
- Run additional reports for existing candidates
This article is intended for the following user roles: requester, admin
How does Checkr protect against duplicate candidates?
By default, Checkr prevents the creation of duplicate candidates with identical Social Security Numbers (SSNs) for 30 days. This helps to prevent you from accidentally requesting multiple reports for a single candidate, and avoid incurring duplicate charges for these multiple reports.
If you try to create a duplicate candidate where SSN has been collected, Checkr will issue an error message: SSN Already Taken.
For Motor Vehicle Record (MVR) checks, which use Driver’s License number and state of issuance instead of SSNs, Checkr allows one duplicate candidate to be created within 24 hours, but will block additional attempts.
Note: If a candidate is initially created without an SSN or Driver’s License number, Checkr will not always block duplicate candidates.
If you wish to run multiple reports on a single Social Security or Driver’s License Number as often as that number is submitted, work with your Checkr Customer Success manager to disable this option. Please note that Checkr is not liable for costs associated with duplicate reports.
How does Checkr protect against duplicate reports for the same candidate?
Just as Checkr protects against duplicate candidates in the system, we also protect against duplicate reports being generated.
Once a candidate object or profile is created within Checkr, no more than three reports can be requested for the candidate within a 24-hour period.
Order new reports for existing candidates
You can re-order a report for an existing candidate if 30 days have passed since the original report, so that they won’t have to fill out the invitation link again.
To re-order a report using the Dashboard, open the report and click Order new report. If you wish to continue ordering reports on a regular basis for this candidate, use our Subscriptions feature.
To order reports with new or additional screenings you must initiate a new Report:
- On the Candidates page, click Order background check, then enter the candidate’s email address. This will initiate a new report, allowing you to select new Packages for the candidate.
For more information on ordering reports using the API, see Create a new Report in the Checkr API docs.