This article will help you:
- Interpret a SSN Already Taken error
- Enable or disable Checkr’s duplication protection
- Understand Checkr’s default duplication protection for candidates and for reports
This article is intended for the following user roles: requester, admin
How does Checkr protect against duplicate candidates?
By default, Checkr blocks the creation of duplicate candidates within a 30-day window, based on SSNs and Driver License numbers. This measure prevents applicants from submitting multiple reports in some circumstances to prevent unwanted duplicate charges to your account. But there are limitations, see below for more details.
Two candidates with the same SSN cannot be created within the same 30-day period on the same Checkr account. The error message when you try to create a duplicate candidate is SSN Already Taken.
- If the candidate is initially created without a SSN, for example via an invitation link, then Checkr will not block these duplicate candidates.
- Duplication blocking can be disabled completely, but we cannot adjust the 30-day window.
- Checkr is not liable for costs associated with duplicate reports, so please keep that in mind as you order new reports or send invitations.
How does Checkr protect against duplicate reports for the same candidate?
Just as Checkr protects against duplicate candidates in the system, we also protect against duplicate reports being generated.
Once a candidate object or profile is created within Checkr, no more than two reports can be requested for the candidate within a 48-hour period.
If you do need to request a secondary report for the same candidate within 30 days, you can do so two ways:
- Via the API.
- Via the candidate's existing report. Navigate to the report and click Order new report.