If a candidate believes their report is inaccurate or incomplete, they can:
- Visit the Applicant Portal to log a dispute,
- Email or call our Applicant Support Team, or
- Mail in their dispute with any supporting documents.
From the Applicant Portal, they can click the following link:
Disputes are conducted in a process called a reinvestigation. During this process, Checkr reviews and verifies the contested information at the source to ensure maximum possible accuracy. During the reinvestigation process, the report is set to dispute status in the Checkr Dashboard and may not be adjudicated. (In other words, you can't Engage or Adverse Action until the reinvestigation is complete.)
In compliance with the FCRA, Checkr has 30 days to complete a reinvestigation. Checkr strives to complete reinvestigations as quickly as possible.
Once a reinvestigation is concluded, the report is taken out of dispute status and Checkr sends the candidate and the end-user (the Checkr customer) an email notification that includes the updated report and relevant information about the dispute process. Any user with the email preference for "Notify on report disputed" will receive this notification. Once a report is out of dispute status, the report can be adjudicated by the end-user.