If an applicant believes their report is inaccurate, they need to visit the Applicant Portal. Disputes are conducted in a process called the reinvestigation. During this process, Checkr re-checks and verifies the contested information at the source to ensure maximum possible accuracy. The report is set to "dispute status" and may not be adjudicated.
In compliance with the FCRA, Checkr has 30 days to complete a reinvestigation. At the conclusion of a reinvestigation, Checkr sends the applicant and the end user an email notice that includes the updated report and relevant information about the dispute process. Any user with the email preference for "Notify on report disputed" will receive this notification. The report is taken out of dispute status and can be adjudicated by your team.