Motor vehicle record (MVR) exceptions

Jeff

An exception is a circumstance that prevents a candidate's motor vehicle record (MVR) report from processing.

The candidate has 30 days to submit information so that the report can continue processing.

MVR exception types

Exception	Reason	Resolution
Insufficient license history	Your account has Previous License History Collection enabled. The driver does not have the minimum amount of licensed driving history according to your account's MVR rules.	Checkr emails the candidate, asking them to provide a photo of a previous driver license or driver abstract.
License not available electronically	The candidate’s record isn’t available electronically from the DMV.	Checkr emails the candidate, asking them to request that the DMV release their record. Only the candidate can authorize the DMV to release their record. We ask the candidate to provide a photo of their driver license after the DMV releases the record.
License not found	A discrepancy in the candidate-provided information prevented the DMV from finding the candidate's MVR.	Checkr emails the candidate, asking them to provide a photo of their driver license. Checkr doesn't accept photocopies.