This article will help you understand:
Checkr is sometimes unable to complete an MVR screening, due to mismatched candidate PII, or an inability to discover the candidate’s driving record. When these events occur, Checkr will place the report in a Suspended status, and issue an exception in an attempt to update any inaccurate information provided by the candidate.
Once issued, the candidate will have 30 days to follow the instructions provided, update their information, and resolve the exception. If the exception cannot be resolved within these 30 days, the report will be permanently suspended.
MVR Exceptions most commonly arise when the driver's license number the candidate entered does not match DMV records. When this happens, the report moves into a Suspended status and Checkr will issue an exception which automatically emails the candidate asking them to upload a photo of their driver license so the discrepancy can be corrected and the relevant records can be obtained.
The email includes a description of the issue, the steps that must be taken to resolve it, a link to enter the requested information, a timestamp of when the exception was posted, and the amount of time remaining to enter the information and allow the check to continue. If the exception is not resolved within the time provided, the candidate will lose the ability to upload documentation and the report will be permanently suspended. If you wish to run an MVR screening for the candidate after this period, you must order a new report.
MVR Exception types
MVR not found
This exception is an indication that the candidate made a typo while submitting their driver license number, name, or date of birth. As a result, the state DMV was unable to report the MVR for the individual in question.
What you or the candidate can do: When this exception occurs, Checkr will email the candidate asking them to upload a photo of their driver license so the discrepancy can be corrected, and the relevant records can be obtained.
MVR not available electronically
This exception is an indication that Checkr cannot obtain the MVR through the databases we search.. This can be a result of the candidate's profession, new license status, or standing with the DMV.
What you or the candidate can do: When this exception occurs, candidates must go to their local DMV office to obtain a copy of their MVR in person, and to release the hold on their electronic records.
Driver does not meet [x] number of years
Checkr validates the number of years that the candidate has been driving, using the driver license issue date, against your account’s MVR Rules. Checkr receives the driver’s original license issue date directly from the DMV. For pre-employment purposes the DMV provides limited information to third parties, and in many cases state agencies will provide only the date that a license was last renewed.
What you or the candidate can do: If the MVR returns with an issue date that does not meet your requirements, the candidate must supply additional evidence to your company. Candidates should submit a photo of their previous license or a driving record to your team directly. Checkr has inference rules to mitigate this data limitation as much as possible.
Decide what to do if an MVR check is shown as “suspended”
If the Checkr Dashboard shows an MVR check as “Suspended”, it means that the report cannot be completed because information required to run the screening is missing or cannot be verified. A background check for Motor Vehicle Records (MVRs) may be suspended for three reasons:
- The license number was entered incorrectly, and the candidate did not submit a photo of their license within 7 days to correct the number in the Candidate Portal
- The MVR is not available electronically.
- The license did not meet a prerequisite for years of driving experience.