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What can I do if a motor vehicle record (MVR) is suspended?

James
  • Updated

This article will help you:

  • Decide what to do if an MVR is in suspended status
  • Help candidates resolve MVR exceptions
  • Understand how Checkr verifies a driver's license issue date

A background check for motor vehicle records (MVR) may be in suspended status for three reasons.

  1. The license number was entered incorrectly, and the candidate did not submit a photo of their license within 7 days to correct the number in the Candidate Portal
  2. The MVR is not available electronically.
  3. The license did not meet a prerequisite for years of driving experience.

A report can be completed with a Suspended MVR, but you will see the status of the report as suspended.

If a candidate holds a Pennsylvania license, they won't be able to apply successfully until you have an approved affidavit from the state of Pennsylvania.

MVR not found

This exception is an indication that the candidate made a typo while submitting their driver’s license number, name, or date of birth. As a result, the state DMV was unable to report the MVR for the individual in question.

What you or the candidate can do: When this exception occurs, Checkr raises an exception and automatically emails the candidate asking them to upload a photo of their driver's license so the discrepancy can be corrected, and the relevant records can be obtained.

MVR not available electronically

This exception is an indication that the motor vehicle report cannot be obtained via Checkr, or any other computer system. This can be a result of the candidate's profession, new license status, or standing with the DMV.

What you or the candidate can do: When this exception occurs, the candidate should go to the local DMV office to obtain a copy of their MVR in person, and to release the hold on their electronic records. 

Driver does not meet [x] number of years

Checkr validates the number of years that the candidate has been driving, using the driver's license issue date, against your prerequisites. Checkr receives the driver’s original license issue date directly from the DMV. For pre-employment purposes the DMV provides limited information to third parties, and in many cases state agencies will only provide the date that a license was last renewed. 

What you or the candidate can do: If the MVR returns with an issue date that does not meet your requirements, the candidate will need to supply additional evidence to your company. Candidates should submit a photo of their previous license or a driving record to your team directly. Checkr has inference rules to mitigate this data limitation as much as possible.

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