Question
How do I adjust my email notification preferences?
Answer
Many recruiters and HR professionals want to receive updates on their candidates as they progress through the background check process. Checkr can provide email updates to you on candidates as they progress, letting you keep the candidate workflow efficient and follow up with candidates who may be in statuses like Consider, Suspended, or Expired.
To set up these email updates, go to the Account Settings section, then scroll to Notifications
You can receive the following notifications:
- All report updates: Receive an email every time a background report is created, returns in a Clear status, returns in a Consider status, is suspended or disputed.
- Report created: Receive an email every time a new background report is created. This will typically generate a large volume of email.
- Report clear: Receive an email when a background report returns in a Clear status.
- Report consider: Receive an email when a background report returns in a Consider status, indicating that there is something on the report for you to review.
- Report suspended: Receive an email when a background report is Suspended, meaning that Checkr contacted the candidate to provide additional information, but the candidate has not responded.
- Report disputed: Receive an email when a background report is Disputed, meaning a candidate has contacted Checkr to contest the accuracy of a report. Checkr will initiate a re-investigation for these candidates.
- All Candidate updates: Receive an email every time a Candidate invitation is expired or sent.
- Candidate invitation expired: Receive an email when an invitation that you previously sent has expired. This means that the candidate has not completed the invitation within 7 days.
- Candidate invitation sent: Receive an email every time an invitation is sent to a candidate. This will typically generate a large volume of email.
- All Candidate Stories: Receive an email every time a Candidate Story is submitted.
- Candidate Stories submitted before pre Adverse Action notice: Receive an email every time a Candidate Story is submitted before pre Adverse Action notice.
- Candidate Stories submitted after pre Adverse Action notice:
- Receive an email every time a Candidate Story is submitted after pre Adverse Action notice
Click Update my Account to save your preferences.
Email preferences are set for each individual account, so you can set the ones that you’d like to receive without worrying about changing your teammates’ settings.