If Checkr detects a mistake or discrepancy with the credentials that a candidate provided (such as their name, date of birth, driver license or other important identifying information), candidates may be required to submit a form of picture ID or social security card to continue processing their background check.
In Checkr, this is known as an Exception.
To protect applicants' sensitive information, Checkr cannot accept documents via email. Instead, Checkr automatically emails candidates when a document is required. We provide a secure link to a secure website (Checkr's Applicant Portal) where the applicant can upload a photo of the required document.
If candidates' reports are suspended due to a discrepancy, please do the following:
- Ask the candidate to check their email for the secure link to upload their document, or to visit the Applicant Portal to upload it at any time.
- If they cannot locate the email, log into the Checkr Dashboard and go to that candidate's report. Look for the verification link found beneath the exception on their report.
- Once a sufficient photo of the required document is submitted, it will be reviewed and the report will be updated within 24 hours.