Applicants may be required to submit a form of picture ID or social security card to process their background check if Checkr detects a mistake or discrepancy with the credential they provided, such as their name, date of birth, driver license or other important identifying information.
To protect applicants' sensitive information, Checkr cannot accept documents via email.
Instead, Checkr automatically emails applicants when a document is required to provide a secure link to a secure website (Checkr's Applicant Portal) where the applicant can upload a photo of the required document.
Please ask applicants to check their email for the secure link that we automatically send to upload their document.
If they cannot locate the email, you can also send them the verification link found beneath the exception on their report, or they can visit the Applicant Portal to upload it at any time.
Once a sufficient photo of the required document is submitted, it will be reviewed and the report will be updated within 24 hours.