Exceptions occur when an candidate's name, date of birth (DOB), social security number (SSN) and/or driver's license number (DL) cannot be traced using the information they originally submitted.
When an exception occurs, Checkr automatically sends the candidate an email notification which includes an upload link they can use to provide the necessary documentation securely. If the candidate does not respond within seven days, the report is placed in suspended status.
Types of Exceptions
DOB/Name Mismatch - The name or DOB provided by the candidate does not match the information returned by the SSN trace.
License Not Found - Driver's license number does not match DMV records and MVR cannot be found.
Invalid SSN - Submitted SSN is invalid and the system cannot detect and fix any typos.
Pennsylvania MVR - PA MVR is requested prior to setting up account with PennDOT. See Why Can’t I Request A Motor Vehicle Record From Pennsylvania? for more info!
Checkr reviews uploaded documents within 24 hours. Refer candidates to the Applicant Portal to submit their information if they missed our automated emails (sometimes they end up in spam folders). Once all exceptions are resolved, the report resumes. This is indicated by a green check and the exception alert being greyed out!
If the candidate cannot access the Applicant Portal, you have two options:
- Send them the verification link found below the exception on their report, which will take them directly to the upload page.
- If you have the document, click the exception link on the report to upload a photo of the document.