Billing and Invoices: Frequently Asked Questions

This article will help you:

• Access your invoices
• Change your billing contact email
• Understand when you will be billed
• Interpret the different fees on your invoice

Where can I see my invoices?

1. Each month a copy of your invoice is sent to your account’s billing contact email address. This invoice includes charges related to background checks that completed in the previous month. Any admin on your Checkr account can update the billing contact under Account Settings at any time.
   
   
2. In addition to the monthly email, admins can access both current and previous invoices on the Invoices tab of the Account Settings section. Here you’ll find both a summary PDF as well as a detailed CSV for each invoice, both of which you can download and review.
   

When will we be billed?

After you configure auto-billing for credit card or ACH direct deposit payment on the Checkr dashboard, your account will be billed for the previous month’s invoice on the 28th of each month. For example, you would be charged for your January invoice on February 28th. Once your account has been charged, the invoice status in the Checkr dashboard will be updated to Paid.

Invoices are sent out at the beginning of each month, and your payment method on file will be charged the invoice fee at the end of the month. Your invoice includes charges and fees for usage during the previous month.

Note: Clients with low-volume report invoices will be required to maintain billing information on file with Checkr. Please work with your billing department to ensure that these invoices are paid only once, and are paid using the credit card or direct deposit method on file rather than by check.

What are the fees I’m seeing on my invoice?

Commonly, you will see "pass-through" fees that were required for access to county criminal or DMV records. For a full list of pass-through fees, see Checkr's pricing page.

• Package Fees: These are the fees assessed by Checkr to compile and deliver the consumer report your company has ordered.
• County Fees: Roughly 10% of counties across the US require payment in order to access their criminal record data. These fees are passed through by Checkr to your company with no additional surcharge or processing fee.
• DMV Fees: DMVs across the US require payment to access driving record data; the specific fee will vary from one state to the next. These fees are passed through by Checkr to your company with no additional surcharge or processing fee.
  
  
  If an MVR search must be re-run due to an exception, both searches will be billed on your invoice.
• State Fees: In states like New York, many counties pool their criminal records in one system of record, so the county fee in these cases are billed as a “State Fee.” Additionally, if your company conducts State Criminal Searches, some states charge a separate fee for accessing criminal data at the state level. These fees are passed through by Checkr to your company with no additional surcharge or processing fee.
• Verification Fees: These fees apply only if your company is conducting employment or education verifications. These fees are assessed by industry verification databases to automatically verify either employment or education history. These fees are passed through by Checkr to your company with no additional surcharge or processing fee.