This article will help answer the following questions:
- How do I access our invoices?
- When’s the due date for the invoice?
- What month is this invoice for?
- Why is my invoice pending?
- Who can I contact about my invoice?
How do I access our invoices?
Each month a copy of your invoice is sent to your account’s billing contact email address (as defined in the Account settings > Settings page of the Checkr Dashboard). This invoice includes charges related to background checks that were completed in the previous month.
Admins can also access both current and previous invoices on the Invoices tab of the Payment & billing page in the Checkr Dashboard. Here you’ll find both a summary PDF as well as a detailed CSV for each invoice, both of which you can download and review.
When’s the due date for the invoice?
Invoices are sent out at the beginning of each month and have the due date listed on the PDF copy. Your invoice includes charges and fees for usage during the previous month.
What month is this invoice for?
Your invoice includes charges and fees for usage during the previous month. For example, you will receive an invoice for all January activity at the beginning of February.
Why is my invoice pending?
It’s probably because there was an issue with the original payment. If you have paid this invoice let us know! Otherwise, please reach out to firstname.lastname@example.org for help completing the missing payment.
Who can I contact about my invoice?
Contact Checkr Customer Support for questions about what appears on your invoice.
Contact Checkr Payment Support: email@example.com for questions about updating and submitting payments.