This article will help you answer the following questions:
- Where can I review or update my account’s payment information?
- Am I automatically charged each month?
- What’s the default if both credit cards and ACH are set up?
- How does the bank account verification process work?
- How do I access our invoices?
- When’s the due date for the invoice?
- What month is this invoice for?
- Why is my invoice pending?
- Who can I contact about my invoice?
- What are the different fees on our invoice?
- What is a Pass-Through fee?
- Why is the package fee on my invoice higher than we expected?
- What's up with New York?
- Am I charged for missed drug tests?
- Am I charged for expired invitations?
Payment Processing
Where can I review or update my account’s payment information?
Go to Account Settings > Payment in the Checkr Dashboard to review your account payment settings.See Set up payment information for more information.
Am I automatically charged each month?
If your monthly invoice is less than $2,500, you must set up automatic payments rather than paying by check.
What’s the default if both credit cards and ACH are set up?
At the beginning of each month a copy of your invoice, for orders completed in the previous month, is sent to your account’s billing contact email address, and the credit card or bank account on file will be charged. This invoice includes charges related to background checks that completed in the previous month.
Your account's admin can the Checkr Dashboard to view invoices by going to Account Settings > Invoices. Please contact Checkr Customer Support if you see any discrepancies on your invoice.
How does the bank account verification process work?
This process verifies that you are the account owner. Payment information can be updated at any time by an Admin on your Checkr account. Bank account verification is managed through the Checkr Dashboard. See Set up payment information for more information.
Billing Cycle
When will we be billed?
Invoices are sent at the beginning of each month, and your payment method on file will be charged the invoice fee on the 28th of the month. Your invoice includes charges and fees for usage during the previous month.
For example, you would be charged for your January invoice on February 28th.
Once your account has been charged, the invoice status in the Checkr dashboard will be updated to Paid.
Note: Clients with low-volume report invoices will be required to maintain billing information on file with Checkr. Please work with your billing department to ensure that these invoices are paid only once, and are paid using the credit card or direct deposit method on file rather than by check.
What is Net-30?
Net-30 is a specific type of trade credit where the payment is due, in full, 30 days after the item/service is purchased. In the case of Checkr if your account is set to auto pay, your account will be billed for the previous month’s invoice on the last business day of the month..
For example, you would be charged for your May invoice on June 28th.
How do we change our billing contact email?
Admins on your Checkr account can update the Billing Email field on the Account Settings page in the Checkr Dashboard.
Invoices
How do I access our invoices?
Each month a copy of your invoice is sent to your account’s billing contact email address. This invoice includes charges related to background checks that completed in the previous month.
Admins can also access both current and previous invoices on the Invoices tab of the Account Settings page in the Checkr Dashboard. Here you’ll find both a summary PDF as well as a detailed CSV for each invoice, both of which you can download and review.
When’s the due date for the invoice?
Invoices are sent out at the beginning of each month, and your payment method on file will be charged the invoice fee at the end of the month. Your invoice includes charges and fees for usage during the previous month.
What month is this invoice for?
Your invoice includes charges and fees for usage during the previous month. For example, you would be charged for your January invoice on February 28th.
Why is my invoice pending?
It’s probably because we may not have yet updated the status. If you have paid this invoice let us know!
Who can I contact about my invoice?
Contact Checkr Customer Support: clients@checkr.com.
Invoice Fees
What are the different fees on our invoice?
DMV Fees: DMVs across the US require payment to access driving record data; the specific fee will vary from one state to the next.
- Note: If an MVR Check must be re-run due to an exception, both checks will be billed on your invoice.
County Fees: Roughly 10% of counties across the US require payment in order to access their criminal record data.
State Fees: In states like New York, many counties pool their criminal records in one system of record, so the county fee in these cases are billed as a “State Fee.” Additionally, if your company conducts State Criminal Records Checks, some states charge a separate fee for accessing criminal data at the state level.
Verification Fees: These fees apply only if your company is conducting employment or education verifications. These fees are assessed by industry verification databases to automatically verify either employment or education history.
Package Fees: These are the fees assessed by Checkr to compile and deliver the consumer report your company has ordered.
Pass-Through Fees: Most Pass-Through Fees are related to completing your candidate's reports. These fees are passed through by Checkr to your company with no additional surcharge or processing fee.
What is a Pass-Through fee?
In addition to the cost of the background check, your reports may be subject to various third-party access fees, including county and state court access fees, DMV access fees, and employment/education verification fees. See the Pass-Through fee article for more details and for a full list of pass-through fees, see Checkr's pricing page.
Note: Checkr does not mark up any fees; instead we send them in your invoice at cost.
See the Pass-Through fee article for more details and for a full list of pass-through fees, see Checkr's pricing page.
Why is the package fee on my invoice higher than we expected?
Most likely, you ran a basic criminal package and the fee was incurred when a county check was initiated from a pointer in the National Criminal Records Checks. This is called the ‘County-level Verification Fee.’
What's up with New York?
New York has 13 counties that are part of the Office of Court Administration (OCA). If a search is conducted in any one of these 13 counties a $95 fee is incurred, and access to the other 12 participating counties is also granted, effectively searching 13 countys' records for a single fee. (The fee is still $95 if 2 or more of the 13 OCA counties are searched on a report.)
When an OCA search is conducted, results are presented as a "state search".
County court searches that are not part of the OCA will be listed as separate charges.
For example: St. Lawrence county charges $5. If a given report includes searche(s) within OCA counties, and a county like St. Lawrence, customers will incur a total of $100 in court access/county fees.
Am I charged for missed drug tests?
No.
Am I charged for expired invitations?
No.