On the Candidates tab of the Dashboard, you will see one of the following statuses for candidates who have already begun the background check process.
The report is processing and will typically be finalized within 2-3 business days.
If a report is Pending for longer than this, it could be because:
- Checkr is waiting on information from the Candidate. Checkr required a form of documentation from the candidate to advance the report. We reach out to candidates for exceptions like these, in order to keep your background check process running smoothly.
- A County Criminal Search is in progress. County criminal searches take significantly longer if we are searching for criminal records in a county that processes search requests in a less efficient manner. Unfortunately, the County Criminal search cannot be expedited as much as we’d like since Checkr operates at the mercy of the courts.
For more information, see "Why is the background check taking longer than expected?"
The report is complete and does not contain adverse information on any of the screenings.
The report is complete and contains some sort of adverse information to evaluate (criminal records, traffic infractions, sex offender status, etc.)
This can also indicate that a Motor Vehicle Report contains violations that do not meet your Motor Vehicle Report criteria, or the Employment and/or Education verifications were not an exact match.
The report is complete, and the applicant has contacted Checkr to contest its accuracy. Adjudication is blocked while a report status is Dispute.
The reinvestigation window for disputed reports is a maximum of 30 days. Your team is notified by email upon the conclusion of a reinvestigation.
The report cannot be completed because information is missing or cannot be verified. Checkr has contacted the applicant to submit additional documents.
Typically reports are suspended if the necessary documents are not provided within 7 days. The report is reinitiated once the information is confirmed. See our exceptions article for more information.
The invitation link has been sent within the past 7 days, but the candidate has not yet completed it. This status is for candidates who are invited but have not initiated a background check.
The invitation link was sent more than 7 days ago, and the candidate did not complete it. This status is for candidates who are invited but have not initiated a background check.