The Candidates tab of the Dashboard has the status options below for candidates who have already begun the background check process.
The invitation link was sent, but the candidate hasn't responded yet and the report hasn't begun.
The report is processing. Most reports take 2-3 days to finalize, but some can take longer, often for a reason below:
- Checkr is waiting for the candidate to submit information: Checkr required a form of documentation from the candidate to continue the report. Checkr contacts candidates for exceptions like these so that your background check process works smoothly.
- Research is in progress: Some screenings take significantly longer than others, usually because the county manually processes search requests.
The report finished processing and is ready for you to review.
The report completed with no records found.
The complete report has information for you to consider. This information might include criminal records, motor vehicle record (MVR) violations that don't meet your MVR criteria, employment or education verifications that weren't an exact match, or other records for your adjudicators to review.
The report is complete, and the candidate contacted Checkr to dispute information in the complete report. Adjudication is blocked during the Dispute report status.
The reinvestigation timeframe for disputed reports is a maximum of 30 days. The compliance contact on your Checkr account receives an email after the reinvestigation.
The report stopped processing because of missing information or incomplete searches. Checkr contacted the candidate to submit additional documents, after which the report will continue. After a period of time, the report status automatically changes to Complete or Canceled. If you want the report to complete in its current state, you can use the Complete Now feature.
Some screenings have Suspended status indefinitely.
All screenings in the report were canceled. If at least one screening completed, the report has the Complete status and indicates some canceled screenings.
The invitation link was sent, and the candidate didn't complete it in the allotted time. To continue with the candidate, you must send a new invitation. By default, invitation links expire after 7 days. Work with your Checkr Customer Success Manager to change the number of days your candidates have to respond to an invitation.
The Assess feature has the options below:
The report returned no records.
The report returned no records that would make the candidate ineligible for the position.
The report returned at least one record that needs evaluation based on your rules.
The report returned at least one record flagged based on your rues.