On the Candidates tab of the Dashboard, you will see one of the following statuses for candidates who have already begun the background check process.
Invitation Sent
The invitation link has been sent, but the candidate has not yet responded, and the report has therefore not yet begun.
Pending
The report is processing. While most reports take 2-3 days to finalize, some may take longer. The most common causes for delay are if Checkr is waiting on the candidate to provide information, or if a County Criminal Records Check is in progress.
- If Checkr is waiting on information from the Candidate, Checkr required a form of documentation from the candidate to advance the report. We reach out to candidates for exceptions like these, in order to keep your background check process running smoothly.
- If a County Criminal Records Check is in progress, some County Criminal Records Checks take significantly longer than others if we are searching for records in a county that processes search requests in a less efficient manner. Unfortunately, the County Criminal Records Check cannot be expedited as much as we’d like since Checkr operates at the mercy of the courts.
For more information, see "Why is the background check taking longer than expected?"
Complete
The report is complete, and ready for your review.
Clear
The report is complete and does not contain records or does not contain information you’ve identified as relevant.
Consider
The report is complete and contains information you may wish to consider. This information may contain criminal records, Motor Vehicle Report violations that do not meet your Motor Vehicle Report criteria, Employment and/or Education verifications that were not an exact match, or other records for your adjudicators to review.
Dispute
The report is complete, and the candidate has contacted Checkr to dispute information on the report. Adjudication is blocked while a report status is Dispute.
The reinvestigation window for disputed reports is a maximum of 30 days. An email will be sent to the compliance contact on your Checkr account once the reinvestigation has been completed.
Suspended
The report cannot be completed because information is missing or searches are unable to be completed. Checkr has contacted the candidate to submit additional documents. The report will be reinitiated once the information is confirmed.
See Report suspended: How to resolve an exception on a suspended report for more information.
Invitation Expired
The invitation link was sent, and the candidate did not complete it within the allotted time. A new invitation must be sent if you wish to continue with this candidate. By default, invitation links expire after 7 days. Work with your Checkr Customer Success Manager to change the number of days your candidates have to respond to an invitation.
Customers using the Assess feature will see the additional statuses below:
Clear
Reports with no records returned will be tagged Clear.
Eligible
Reports with records returned that meet your criteria for Eligible, and without records that would be marked Review or Escalated, will be marked Eligible. In other words, your rules have determined that this record does not make the candidate ineligible for the position.
Review
Reports with at least one record marked Review, and without records marked Escalated, will be marked Review. In other words, your rules state that this record should be reviewed to evaluate whether it meets your adjudication criteria for the position.
Escalated
Reports with even one record marked Escalated will be marked Escalated. In other words, your rules have flagged this record as one requiring close evaluation before engaging the candidate.
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Comments
4 comments
Why is my background check suspended? I don’t know what information is needed
Hi Evelyn, Great question! The best way to see if Checkr needs any information or documentation from you would be to log into the Candidate Portal. If there is an outstanding request for information or documentation there will be an upload link in the Candidate Portal for you to use. See Why is my report suspended in our Candidate Help Center for more information.
Why is it saying that my background check needs attention? I don't see anything out of place.
Hi Chancey,
Thank you for reaching out to Checkr! The best way to see if Checkr needs any information or documentation from you would be to log into the Candidate Portal. If there is an outstanding request for information or documentation there will be an upload link in the Candidate Portal for you to use. Please note that some companies may require you to upload documentation directly with them in which case you will want to reach out to the company you applied to.
If you are still experiencing issues after checking the Candidate Portal, don't hesitate to reach out to Checkr Candidate Support.
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