Report statuses

Checkr sent the invitation link, but the candidate hasn't responded yet and the report hasn't begun.

The report is processing. Most reports take 2-3 days to finalize, but some take longer, often for a reason below:

• Checkr is waiting for the candidate to submit information: Checkr required documentation from the candidate to continue the report. Checkr contacts candidates so that your background check process works smoothly.
• Research is in progress: Some searches take significantly longer than others, usually because the county manually processes search requests.

The report completed processing and is ready for you to review.

The report completed without finding any records, or information you need to evaluate based on your guidelines.

Consider

The complete report has information for you to consider. This information might include the examples below for your team to review:

• Criminal records
• MVR violations that don't meet your MVR rules
• Employment or education verifications that weren't an exact match

The candidate contacted Checkr to dispute information in the complete report. Adjudication can't continue while a report has the Dispute status. If you started an adverse action process before the dispute, you must restart it if the candidate still doesn't qualify after the reinvestigation. Checkr sends an email to the compliance contact on your account after the investigation, which can take up to 30 days.

The report stopped processing because of missing information or incomplete searches. Checkr contacted the candidate to submit additional documentation, after which the report will continue. After a period of time, the report status automatically changes to Complete or Canceled. If you want the report to complete in its current state, you can select "Complete now."

Some searches have Suspended status indefinitely.

After some time, the report status automatically changes to Complete and searches cancel. If you want the report to complete in its current state, you can select "Complete now."

The candidate didn’t respond to the invitation link in the allotted time. To continue with the candidate, you must send a new invitation. By default, invitation links expire after seven days. To change the number of days your candidates have to respond to an invitation, contact Checkr.