The Candidates tab of the Dashboard has the status options below for candidates who have already begun the background check process.
Report status |
Description |
---|---|
Invitation sent |
The candidate received the invitation link but hasn't responded yet, and the report hasn't begun. |
Pending ![]() |
The report is processing. Most reports take 2-3 days to finalize, but some can take longer, often for a reason below:
|
Complete ![]() |
The report finished processing and is ready for you to review. |
Clear ![]() |
The report completed with no records found. |
Consider |
The complete report has information for you to consider. This information might include the examples below for your adjudicators to review:
|
Dispute ![]() |
The candidate contacted Checkr to dispute information in the complete report. Adjudication can't continue while a report has the Dispute status. If you started an adverse adjudication before the dispute, you must restart it if the candidate still doesn't qualify after the reinvestigation. The compliance contact on your Checkr account receives an email after the investigation, which can take up to 30 days. |
Suspended ![]() |
The report stopped processing because of missing information or incomplete searches. Checkr contacted the candidate to submit additional documents, after which the report will continue. After a period of time, the report status automatically changes to Complete or Canceled. If you want the report to complete in its current state, you can use the Complete Now feature. Some screenings have Suspended status indefinitely. NoteSome incomplete reports show a Consider status if they contain information that merits the Consider status. For example, if the MVR has the Suspended status but the county check has Consider, the overall report status is Consider. |
Canceled ![]() |
After some time, the report automatically changes to Complete status and screenings cancel. If you want the report to complete in its current state, you can use the Complete Now feature. |
Invitation Expired![]() |
The candidate received the invitation link but didn't complete it in the allotted time. To continue with the candidate, you must send a new invitation. By default, invitation links expire after 7 days. Work with your Checkr Customer Success Manager to change the number of days your candidates have to respond to an invitation. |
Assess
The Assess feature has the options below:
Clear
The report returned no records.
Eligible
The report returned no records that would make the candidate ineligible for the position.
Review
The report returned at least one record that needs evaluation based on your rules.
Escalated
The report returned at least one record flagged based on your rues.
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