As a consumer reporting agency, Checkr must have reasonable procedures to ensure maximum possible accuracy when reporting records. Record matching is a process Checkr relies on to help prevent the errors below:
- Over-reporting: Reporting a record that belongs to someone other than the candidate
- Under-reporting: Failing to report a candidate's reportable record
For Checkr to report a record, the record and the candidate-provided documents must have sufficient matching personally identifiable information (PII). Social Security numbers are usually unavailable to the public, so Checkr uses other PII instead. If the candidate has a common name, Checkr needs more information for a match. Checkr has additional processes to ensure report accuracy.
Candidates can dispute a report’s accuracy with Checkr (or any consumer reporting agency) under the Fair Credit Reporting Act.