When the background check is taking longer than expected, the likely culprit is a pending county check. Some courts are inundated with thousands of requests daily and lack electronic records systems.
Checkr is subjected to the same due process as any other consumer reporting agency or member of the general public. Keep in mind that courts are closed on weekends, holidays, or for inclement weather.
While we have reduced turnaround times significantly with our proprietary software, we may not receive preferential treatment when waiting for public records.
To understand what your turnaround time looks like, and which jurisdictions may be causing issues for you, Checkr's analytics tools can help. As an admin, go to the Analytics section. There, you'll see:
- Your average turnaround time, week over week
- The distribution of your turnaround times
- Your overall report status breakdown
