Drivers you enroll in Continuous MVR (motor vehicle record) must have both items below:
- A completed MVR report
- A valid driver's license issued by a state in the United States (US)
Continuous MVR is available in the US but not US territories. States can take up to 31 days to process a Continuous MVR enrollment.
Checkr recommends that you enroll drivers in Continuous MVR immediately after their standard MVR reports complete. This process helps ensure that recent information passes to the department of motor vehicles (DMV).
Enroll drivers
Checkr offers the methods below for managing drivers in Continuous MVR:
- Checkr API
- Checkr Dashboard
- CSV file upload
Checkr API
To manage Continuous MVR enrollments using the Checkr API, use the Continuous Checks resource in the Checkr API documentation, with type: `mvr`. Checkr API documentation has information about authorizations, path parameters, and responses.
Checkr Dashboard
To enroll a driver in Continuous MVR, use the steps below:
- In the Candidates page in the Checkr Dashboard, select a driver.
- Turn on the toggle for Continuous MVR.
- Verify that you have evergreen consent from the candidate.
- Select Enroll Continuous MVR.
To remove drivers, return to the Candidates page in the dashboard and turn off the Continuous MVR toggle.
CSV upload
Use the "Bulk action" tab to perform the tasks below:
- Bulk actions using a CSV upload
- Check drivers’ statuses
- Download processing errors
You use the same "Bulk action" tab to manage Continuous MVR that you use for continuous searches.
Checkr recommends that you submit your un-enrollment CSV file before the last business day of each month. This prevents those drivers’ Continuous MVR enrollments from continuing into the next month. Enrollments can happen any time.
To start a bulk action, use the steps for Bulk action.
Note
Some states charge a fee for each driver you enroll.
When the DMV removes a driver's enrollment, it also automatically removes the driver from Continuous MVR. Checkr adds the unenrolled driver to the "Ineligible persons" tab or removes the driver’s enrollment via webhook if using the Checkr API.
Resolve enrollment errors
When you enroll a driver in Continuous MVR, the driver's license information comes from a previously completed MVR report. States can remove enrollments that have invalid or outdated personally identifiable information (PII). Continuous MVR errors can happen immediately after enrollment or up to 30 days later.
To help you manage enrollments, the "Ineligible persons" tab on the "Continuous checks" page shows the drivers removed from Continuous MVR because of an error.
| Error message | Description | Resolution |
|---|---|---|
|
PII doesn't match or can't be located |
Outdated or wrong PII prevents the driver's enrollment. Checkr requests correct PII from the driver. |
Try again to enroll the driver. Checkr might have received correct PII from the driver. If the same error happens again, contact the driver for the correct information. Then, order a new MVR report and enroll the driver. |
|
License already enrolled |
Continuous MVR already has an enrollment for this license. |
You don't need to do anything. |
|
Can't enroll in license status monitoring |
The driver can't enroll with this PII. |
Order an SSN trace for the driver to enroll in Continuous MVR. If you take no action, Continuous MVR reports new violations but not driver license status changes. |
|
Driver license changed states |
The driver's license's state changed on the candidate's report in the Checkr Dashboard. |
Review the new state on the candidate's report in the Checkr Dashboard. Then, try again to enroll the driver. Some states charge enrollment fees. |
|
Person can't enroll electronically |
This driver can't enroll, likely because the DMV is offline. |
Try again to enroll the driver, or ask them to contact the DMV. |
|
PII altered or removed |
The driver requested that Checkr change or remove their PII. |
Contact the driver to confirm that they requested that Checkr remove their information. |
Remove drivers
Automatic removal
Drivers automatically un-enroll from Continuous MVR in the situations below:
- The driver's license becomes invalid.
- The driver-provided PII doesn’t match the driver's license.
- The state stops issuing the driver’s license. For example, the driver moved to another state and got a new license.
Adverse action
Continuous MVR might find an incident that indicates that you should process an adverse action. If you use Checkr to process an adverse action against a driver based on a report from Continuous MVR, Checkr also removes the driver from Continuous Crim.
If your company has a custom adverse action process and doesn't use Checkr’s automated adverse action functionality, you must remove applicable drivers from Continuous MVR to comply with FCRA obligations.