Direct candidates to Checkr resources
Checkr provides self-serve resources to support candidates during and after their background checks.
Candidate Portal
Candidates log in to Checkr's mobile-friendly Candidate Portal using their PII. Candidates use the Candidate Portal to do the tasks below:
- Find the status and estimated completion time of their background check.
- Access a copy of their completed report.
- Upload documents.
- Dispute a report.
- Download reports that are less than a year old. For older completed reports, candidates can request a copy from the Candidate Experience team.
Candidate Help Center
Checkr provides help documentation for both customers and candidates. Encourage candidates to visit the candidate Help Center for answers to common questions.
Checkr Candidate Experience team
The Checkr Candidate Experience team makes the background check experience personal, simple, and fast. The team works in the United States (US) and offers support in both English and Spanish. The team supports candidates any time after Checkr begins their background checks.
Refer candidates who contact you about the topics below to the Checkr Candidate Experience team:
- Email address update
- Incorrect birth date or SSN in application
- Nickname in application
Help resolve common issues
Credit report error
If the "Missing credit report reason" appears when the candidate enters their postal code, contact Checkr to adjust your permissible purpose.
Employment verification
A candidate might contact you because they can't select Continue during the quick verification.
Ask the candidate to use manual entry instead.
Health screenings
A candidate can use the Candidate Portal to schedule their own appointment for health screenings you order.
The candidate has seven days after receiving the invitation to complete their appointment. If the candidate doesn't complete their appointment, the report suspends and you must order a new one.
If the candidate contacts you about a missed appointment, you decide what to do next.
Inaccuracies on the report
A candidate might contact you to tell you their report is wrong.
If the report has inaccuracies or information updated since the report originally completed, refer the candidate to Checkr to dispute the report.
License status
A candidate might contact you about updating their license status on their completed background report. Refer the candidate to Checkr to dispute the report.
If a candidate asks you about their accurate license status, refer them to their state’s DMV to learn how the DMV reports license status.
MVR violations
A candidate might contact you about violations that the state’s DMV reported. Reported motor vehicle violations cause a Consider report status.
If the candidate contacts you about violations, refer them to their state’s DMV to learn how the DMV reports records on their MVR report.
If the candidate wants to dispute information on their MVR report, refer them to Checkr.
Requesting a new report
A candidate might contact you after a report completes to update information that might have caused a Consider report status. Refer the candidate to Checkr to dispute the previously reported information. If other report information is outdated you can order another report at your discretion.
Update PII
Advise the candidate based on which information they need to change:
-
- Name or birth date: The candidate can contact Checkr with a photo of their driver's license or government ID.
- Social Security number: The candidate can re-enter their SSN in the Candidate Portal or contact Checkr.
- Phone number or postal code: Order a new background check so that the candidate can enter the correct information.