Employer Form I-9 FAQs

Checkr admins can set up a Tracker account.

1. In the Checkr Dashboard, open the I-9 page. 
2. Select the Settings tab.
3. Click “Register my account.”
4. Create your Tracker user name and password.

1. Log in to Tracker.
2. Navigate to the I-9.
3. In Section 2, click the actions menu that appears in the image below. 
4. Select Administrative Options to designate a new representative. 

Log in to your Tracker account to update I-9 information.

Fill out a Section 2 Amendment in Tracker.

Fill out a Section 1 Amendment in Tracker.

An I-9 can be ordered for any individual within Tracker’s I-9 application. Within Checkr, I-9s can be ordered for candidates whose background check reports have a Complete or Pending status.

Section 1 of the Form I-9 should be completed before the employee's start date.

Section 1 of the Form I-9 should be completed within 3 business days of the employee start date.

Rejecting an I-9 restarts the process for this Form I-9. But you (as the employer) will not be billed again for this I-9, as Section 1 was already signed.

After your employee’s Form I-9 is complete, follow these steps to download a copy of the record:

1. In the Checkr Dashboard, open the I-9 page. 
2. Select the relevant I-9s.
3. Select Actions.
4. Select Download PDF.

To change the start date of an existing I-9 invitation:

1. Select the I-9 to open Tracker
2. Select the hamburger menu
3. Select “Change” to enter a new start date.

Two important things to note: 

• If you select “Stop,” you must specify which workflow to use and enter a new start date. 
• Do not delete the I-9 from this location.

Per USCIS, your employees must complete and sign Section 1 of Form I-9 no later than their first day of employment (the actual commencement of employment of an employee for wages or other remuneration, referred to as the date of hire in the Department of Homeland Security regulations). They may complete Section 1 any time after they accept the job offer. Preparers and translators can help employees complete Section 1. 

Note: You may review the employee’s document(s) and fully complete Section 2 at any time between the date the employee accepts the job offer and completes Section 1 within three business days of the employee’s first day of work.

Please consult your independent legal counsel for all I-9 compliance questions, including but not limited to the timing of various I-9-related requirements. All information Checkr provides is not legal advice and cannot be relied on as such.

The user who created the order will receive updates for Form I-9. The best place to check the status of the I-9 form is the Checkr Dashboard.

Yes. A notification email is sent about upcoming Section 3 documents that expire. You can also find this information on the Tracker dashboard.

Customers can delete an I-9 in Tracker. Once an I-9 invitation is canceled, the candidate/employee can’t proceed. This action is not reflected in the status displayed on the Checkr side.

Employers are responsible for completing audits; however, Tracker offers audit defense if DHS presents a notice of inspection for a specific location(s). In these instances, the customer will contact Checkr support, who will forward the information to Tracker to obtain the information needed to complete the audit. At this point, the customer would work with the Tracker support contact directly to perform the audit.

Self-audit tools are available to users in Tracker’s system. These tools help users identify possible fixes.

Please consult your independent legal counsel for all I-9 compliance questions, including but not limited to audits. All information Checkr provides is not legal advice and cannot be relied on as such.