Welcome to Checkr!

This guide will walk you through the Checkr | GetHired integration process, and outline how to use the Checkr dashboard for the background check process. 

The Checkr Help Center is a great resource for any questions that may not be covered in this user guide. If you have any questions not covered in this guide that are specific to GetHired, submit a request to contact us.

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Integrated with GetHired but not using Onboarding? Check out the ATS Enterprise or ATS SMB User Guide

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• Prerequisites
• Enable Checkr setup (GetHired Onboarding) 
• Create a Checkr account
• Account Hierarchy
• Order Background Checks
• International Packages 
• Review A Background Check
• Monitoring A Background Check
• Reviewing Completed Results
• Resubmit A Background Check
• Checkr Features
• Use the Checkr Dashboard
• Checkr’s Candidate Experience
• Resources 

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This guide describes how to set up Checkr to use within GetHired, such that GetHired users can initiate and view Checkr background checks from within the GetHired interface. 

Prerequisites

The following items are required to initiate GetHired | Checkr integration. Please ensure you have the following before proceeding.

• Access to GetHired, with appropriate rights 

GetHired shows the Checkr integration in both the ATS (hiring) and Onboarding module of their platform. The background check integration is available in both modules, with slightly different behavior. 

GetHired uses Checkr embeds for initiation, monitoring and review. The differences between the ATS and Onboarding are in: 

• Finding the Sign-In / Sign-Up (OAuth) link 
• Initiating the Background Check 

Enable Checkr setup (GetHired Onboarding) 

1. Login to the GetHired Onboarding Platform and navigate to the dashboard homepage. 
2. Once on the dashboard, select “View Employees” from the left navigation menu which will bring you to a page detailing all employees going through the onboarding process. 

3. Once you’re viewing an employee ‘card’, you can select ‘Run Background Check’. 

4. After selecting ‘Run Background Check’, a module will appear informing you to ‘Connect your Checkr Account’. 

5. Select ‘Connect’, which will launch the OAugh Sign-In / Sign-Up process. 

• If you are already a Checkr customer, select Sign In to connect your current Checkr account to GetHired.
• If you are not a current Checkr customer, select Sign Up to create a Checkr account, and add your billing and credentialing information

6. After completing the flow, you will be redirected back to the Employee Card within the Onboarding platform.  
7. If you had to create a new account via Sign Up flow, then you will see the following message as your account will need to be credentialed by Checkr. 

8. If you Signed In to Checkr, you will be able to re-select ‘Run Background Check’ and begin ordering background checks. 

Create a Checkr account

If your company does not yet have a Checkr account, one must be created before integration with GetHired.

To create an account for use with GetHired:

1. Click Sign Up when prompted.
2. Enter your name and company contact information, and click Continue.

4. Enter payment information. Invoices for background checks will come directly from Checkr, and not from GetHired. (Payment information may be edited on the Checkr dashboard after the account has been created.)
5. Provide the requested credentialing information. This information is required by law to ensure that only legitimate companies, with legitimate business needs, can run background checks.
   • Note: Select Purpose: Pre-employment to use Checkr to run background checks for hiring/employment purposes.
6. Click Continue to submit your information to Checkr for review. Once the credentialing process is complete, Checkr will notify both GetHired and you, and you may begin ordering background checks through the GetHired platform. 
7. Credentialing typically takes 1-2 business days. If Checkr needs additional information, they will reach out to you directly by email. 

Account Hierarchy

The GetHired integration allows users to set up different "nodes" inside of their Checkr account to have displayed in the GetHired background check ordering workflow. Nodes can be used to designate different locations, teams, or groups that order background checks within your organization. Checkr requires you to assign packages to nodes once they are created, and will then display which node ordered which package on your Checkr invoice. 

Each time you order a background check within GetHired, you will be asked which node to order the check from, and then select from a pre-populated list of packages available to that node. Invoices will show the background checks ordered by each node within 2 billing cycles after setup. 

To order a background check with Account Hierarchy and nodes:

• Fill in the work location of the candidate as you normally would for any background check through GetHired.
• Select which Hierarchy node you would like to order from.

The list of available Packages will automatically generate based on the node you select. Select the background check package you want to run. If you do not see any packages populating, you will need to assign the appropriate packages to that node in your Checkr dashboard before proceeding.

For more information on Account Hierarchy, nodes, and how to configure your account, see Checkr's 

Payment & Billing, Adverse Actions, and Manage Account Settings Help Articles.

Order Background Checks

1. Login to the GetHired Onboarding Platform and navigate to the dashboard homepage. 
2. Once on the dashboard, select “View Employees” from the left navigation menu which will bring you to a page detailing all employees going through the onboarding process. 
3. Select an employee. 
4. Once you’re viewing an employee ‘card’, you can select ‘Run Background Check’. 

5. Once selected, the new invitation will populate. 

6. Please fill out the “Invite Candidate” prompts:
   1. Select a country
   2. Select a state
   3. Select a city (optional)
   4. Select a package
   5. Enter email (pre-populates by candidate)
7. Click ‘Submit’.
8. Once submitted, you will receive confirmation that the candidate was invited to the background check. 

International Packages 

Checkr defines international background checks as background checks run on candidate’s living and working outside of the United States. If your candidate works in the United States but has out-of-country history, for example attended school internationally, request a package that includes an education verification with out-of-country history enabled.

Checkr currently offers the following international screenings for candidate’s with work locations outside the United States:

• International Criminal
• Adverse Media Search - may be enabled to automatically run if criminal not available
• Identity Document Verification
• Global Watchlist
• Education Verification
• Employment Verification

Domestic Package with International Verifications

If your candidate works in the United States but has out-of-country history, for example attended school internationally, request a package that includes an education verification with out-of-country history enabled. Checkr currently offers an out-of-country history setting that can be added to any domestic criminal search or verification. 

The option can be applied for candidates who will perform their work inside the US, but who have an address history outside the US. Screening types that can be run on domestic screenings with out-of-country history include: 

• Education Verification
• Employment Verification

Review A Background Check

Monitoring A Background Check

To monitor a background check, the employee must have started the onboarding process. Once the onboarding process is started, you will have access to “View Details” as noted below. 

1. Login to the GetHired Onboarding Platform and navigate to the dashboard homepage. 
2. Once on the dashboard, select “View Employees” from the left navigation menu which will bring you to a page detailing all employees going through the onboarding process. 
3. Select an employee. 
4. Once you’re viewing an employee ‘card’, you can select ‘View Details’.
5. By selecting ‘View Details’, a module will appear titled ‘Employee Onboarding Data’. 

6. WIthin the Onboarding Employee Profile Card, you can scroll down to the bottom and find ‘Background Check’.  
7. Within ‘Background Check’, you can view all ‘Available Reports’ and / or run a new check.

8. Within “Available Reports’ you are able to view all background checks that have been run for the candidate. The following details will be displayed: 
   1. the name of the package ordered,
   2. the status of the invitation to the candidate,
   3. the status of the report's progress and its ETA, and
   4. the result of the report and its completion timestamp.
   5. A link to the candidate in the Checkr Dashboard if the invitation has not yet been completed, and a link to the report once it has been initiated.

Reviewing Completed Results

Once the background check has been ordered, the status of the report will be listed in the GetHired employee profile. This profile expands and you’re able to see all reports at the bottom of the employee profile and the report status. Once Complete, click on it to open the report in the Checkr Dashboard, and review details. 

For more information on reports and report statuses, see How do I interpret a background report in the Checkr Help Center which covers:

• Report layout
• Clear and Consider statuses
• Engage the candidate or begin the adverse action process

Most background checks will be completed within 24 hours, but the time to complete can range from a few minutes to a few weeks, depending on the type of check ordered, the geographic location of the candidate, and/or county courthouse operations. 

Resubmit A Background Check

More than one background check can be ordered for a single candidate. To order multiple background checks, please follow the steps outlined in the “Order Background Checks” section above.  

Checkr Features

Use the Checkr Dashboard

While the GetHired integration allows users to order background checks and view their status, the following features are available only within Checkr: 

• Background check invitation links
• Full background check report results
• Adverse Action initiation and processing tools
• Checkr settings 
  • New and existing user management
  • Billing information
  • Email notification preferences

For a quick overview of the Checkr Dashboard, please see Getting started with Checkr

Checkr’s Candidate Experience

The checkr candidate experience overview describes the Checkr candidate experience of the background check process. It includes information about the Checkr Candidate Portal and Help Center where candidates can self-serve and address common issues that can stall or delay their background checks. The overview also includes common reasons candidates contact Checkr and how to address these issues.

The overview includes:

• An overview of the candidate process
• General information about the background check process, including exceptions and disputes
• An overview of the Checkr Candidate Portal
• An introduction to the Candidate Experience team
• A list of some of the most common candidate questions
• Links to the most frequently used pages in the Checkr Help Center

Resources 

For a quick overview of the Checkr Dashboard, please see Getting started with Checkr.