For information on how to add and update payment methods, refer to Set up payment information.
Reports that complete with a status below results in a charge to your account
- Canceled (including any reports that the customer cancels)
Subscriptions appear on your invoice when you enroll candidates.
Check won't charge for expired invitations. If an invitation expires, simply send a new invitation to initiate a new report.
If a report is suspended or upgraded and then completed in a later month, any additional charges will appear on the invoice both in the month of suspension/upgrading and the month of completion. There is no charge for expired reports.
No. To learn more about Checkr pricing, visit the Checkr Pricing and Packages page.
Checkr doesn't offer credit back to credit cards or bank accounts. Credit memos can apply only to your next invoice, and Checkr can't update invoices after they're sent.
Credit memos are PDFs that show the credit that will apply to your next invoice.
If the candidate does not show up for their test or never books a test, the drug test portion of the report will suspend, and you will not be billed for it.
Your invoice might show a charge for a search in a county that differs from the candidate-provided addresses. The Social Security number (SSN) trace searches for the address history of the candidate-provided SSN. The address history determines the counties and other databases to search for additional public records.
For more information about SSN traces, refer to Social Security number (SSN) trace.
New York passthrough fees
New York has 15 counties that are part of the Office of Court Administration (OCA). These counties have pooled their criminal records into one system of record. Searches in any of these 15 counties appear on your invoice as a "State Fee. The OCA set the cost at $95..
After a national search identifies a potential record, Checkr automatically performs a county-level verification if your package doesn't already include a county search. The county search finds the information below:
- Additional identifiers to confirm that the record belongs to the individual
- Complete and up-to-date case information
A county-level verification fee is the report upgrade charge.
Under the Fair Credit Reporting Act (FCRA), Checkr is required to investigate the accuracy of consumer reports at the consumer's request. To ensure maximum possible accuracy Checkr must update all reports that may contain inaccurate or outdated information. In cases where fees are incurred, Checkr passes those fees directly to the customer.
New York has 12 counties that are part of the Office of Court Administration (OCA). These counties have pooled their criminal records into one system of record. If a search is conducted in any one of these 12 counties, it is billed as a “State Fee'' which has been set at $95 by OCA. County court searches that are not part of the OCA will be listed as separate charges. These fees are passed on by Checkr to your company with no additional surcharge or processing fee. For a full list of pass-through fees, see Checkr's additional pricing information page.
12 counties in the Office of Court Administration (OCA)
- New York
If your company verifies employment history, you third-party passthrough fees associated with these searches. Industry verification databases charge these fees to verify employment history automatically. Checkr lists employment verification passthrough fees.
Please note that Checkr partners with multiple vendors, so charges may vary based on the vendor conducting the service. The fees are specifically called out in line items on the Checkr invoice. Checkr first searches available databases, such as The Work Number for Everyone, that charge a fee when the verification is successfully completed by way of checking that database. You may find a separate fee assigned for each place of employment being verified for the candidate. Rest assured, Checkr does not mark up any fees; instead, we send them in your invoice at cost.
Though multiple database searches for each employment history may lead to multiple charges, the fee for The Work Number is restricted to a single charge per candidate.