JobDiva / Checkr Integration User Guide

Welcome to Checkr!

This guide will walk you through the Checkr / JobDiva integration process, and outline how to use the Checkr dashboard for the background check process. 

The Checkr Help Center is a great resource for any questions that may not be covered in this user guide. If you have any questions not covered in this guide that are specific to JobDiva, please fill out a support request for additional assistance.

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• Prerequisites
• Add Checkr to JobDiva
• Enable Checkr setup
• Create a Checkr account
• Order Background Checks
• Use the Checkr Dashboard

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This guide describes how to set up Checkr to use within JobDiva, such that JobDiva users can initiate and view Checkr background checks from within the JobDiva interface. 

Prerequisites

The following items are required to initiate JobDiva / Checkr integration. Please ensure you have the following before proceeding.

• Access to JobDiva, with admin rights 
• Access to Checkr, with admin rights 

Add Checkr to JobDiva

First, enable Checkr from within JobDiva. You must have admin access to both Checkr and JobDiva to complete this process. 

Enable Checkr setup

To initiate the Checkr integration from within JobDiva, navigate to JobDiva’s Team Profile page. 

1. From the client settings page, the client’s admin can click on the “Manage Background Check Settings” link. 
2. The user can click on the “Checkr” checkbox to start the account sign-up or sign-in process. 
3. Once selected, the user is prompted to either sign in or sign up for the Checkr integration by following the prompts on the screen. Please see the next section to differentiate whether you should select “Set up a Checkr account” or “Sign In”.

Sign In or Sign Up - Create a Checkr account

• If you are already a Checkr customer, select Sign In to connect your current Checkr account to JobDiva. 
• If your company does not yet have a Checkr account, one must be created before integration with JobDiva. Select Sign Up to create a Checkr account, and add your billing and credentialing information

To create a Checkr account for use with JobDiva:

1. Click Sign Up when prompted.
2. Enter your name and company contact information, and click Continue.
3. Enter payment information. Invoices for background checks will come directly from Checkr, and not from JobDiva. (Payment information may be edited on the Checkr dashboard after the account has been created.)
4. Provide the requested credentialing information. This information is required by law to ensure that only legitimate companies, with legitimate business needs, can run background checks.
   1. Note: Select Purpose: Pre-employment to use Checkr to run background checks for hiring/employment purposes.
5. Click Continue to submit your information to Checkr for review. Once the credentialing process is complete, Checkr will notify both JobDiva and you, and you may begin ordering background checks through the JobDiva platform.
6. Credentialing typically takes 1-2 business days. If Checkr needs additional information, they will reach out to you directly by email. 

Order Background Checks

Once your JobDiva and Checkr accounts are connected, return to JobDiva’s candidate profile page. 

1. On JobDiva’s candidate profile page, there is a “Checkr” tab that hosts the Checkr application for a new background check invitation.
   1. Note: Only users with the ‘Allow to request background check’ user permission will be able to see this tab.
2. In the window that opens, select the options for the check and click Submit. The options selected should be as they relate to the candidate. 
3. Once Submit is selected, an invitation email will be sent to the candidate prompting them to begin the background check.                 

Monitoring Background Checks

Once the background check has been ordered, the status of the report will be listed in the JobDiva candidate dashboard. Once Complete, click on it to open the report in the Checkr Dashboard, and review details. (For more information on reports and report statuses, see How do I interpret a background report in the Checkr Help Center.)

Most background checks will be completed within 24 hours, but the time to complete can range from a few minutes to a few weeks, depending on the type of check ordered, the geographic location of the candidate, and/or county courthouse operations. 

Use the Checkr Dashboard

While the JobDiva integration allows users to order background checks and view their status, the following features are available only within Checkr: 

• Background check invitation links
• Full background check report results
• Adverse Action initiation and processing tools
• Checkr settings 
• New and existing user management
• Billing information
• Email notification preferences

For a quick overview of the Checkr Dashboard, please see Getting started with Checkr.